FAQ Robot lawn mowersFAQ Robot lawn mowers

STIGA robot lawn mowers
Frequently Asked Questions

General information
A STIGA autonomous robotic lawn mower is a brand-new generation of robot mowers by STIGA. They work without any perimeter wire, their boundaries are fully virtual and can be adjusted by the user at their preferences or needs. They are able to do so, because they navigate the garden thanks to GPS signal, combined with RTK (Real Time Kinematic) technology, which ensures their accuracy is around 2 cm while cutting. STIGA autonomous robots are equipped with a patented technology, called STIGA Active Guidance System, which allows the robot to plan cutting sessions ahead.
The STIGA autonomous robotic lawn mower cuts the grass within a virtual boundary. The perimeter is set via App and needs no wire. The STIGA autonomous robot mowers don't need a physical perimeter wire, as they are guided by GNSS-RTK signal, combined with the predictive STIGA AGS technology. The robot is a maintaining mower which means it does not collect the grass but instead the cut grass clippings are scattered onto the lawn that then decompose acting as a natural fertiliser. Programmed to trim the lawn at scheduled intervals, it automatically knows when to return to the charging station.
STIGA’s patented AGS (Active Guidance System) technology, equipping STIGA autonomous robotic lawn mowers, ‘learns and maps’ the dynamics of your garden along with the patterns of GPS Satellite blindspots as they move throughout the day. This way, it allows the robotic lawn mower to plan cutting sessions ahead, knowing exactly when and were to cut, in order to never lose signal and avoiding the risk of stoppages. You don't need to intervene or do anything; after a learning phase (usually 3 days after activating the robot mower for the first time), the STIGA autonomous robot mower will have mapped both your lawn and the sky above it, knowing exactly when and where satellite signal is strong enough for it to mow uninterrupted. Find out more about STIGA AGS technolgy by watching the video here.
Thanks to the STIGA AGS technology they are equipped with, all STIGA autonomous robotic lawn mowers are able to plan their cutting sessions ahead. To decide when and where to cut, they predict GPS signal availability, based on the skymap they have memorised and continuously update. There is no risk of the robot lawn mower stopping dead in the middle of the garden, as it will avoid to mow in areas where the signal is poor. The STIGA autonomous robotic lawn mower will return to that area as soon as it will know, there are enough satellites in the sky above for it to mow uninterruptedly.
STIGA autonomous robotic lawn mowers work with RTK-GPS technology. Real-Time Kinematic (RTK) based GPS systems are used in larger format industrial robot mowers used for mowing large areas. RTK GPS improves accuracy to between 1 and 4 centimetres. These systems use a fixed datum point called a ‘Base Station’ - what we call ‘Reference station’ of our robot’ - in tandem with the Roving Unit (the robot). The reference station tracks signals from as many GPS satellites as possible in ‘real time’ to establish its own global location. It calculates its own position as well as collecting the distance measurements to the satellites and prepares this to use as ‘Correction Data’. The reference station and the robot mower are in constant communication - using the signals and Correction Data to remove error influences (such as atmospheric and satellite atomic clock errors) and allowing the robot mower’s location to be accurate to within 1 and 4 centimetres. The reference station and the robotic lawn mower communicate via 4G cellular data signal.
STIGA autonomous robot mowers are equipped with 4G technology, that's more reliable than traditional radio waves and allows an uninterrupted connection between the robot and its reference station, making its GPS RTK technology properly work. The technology of the robot is based on data communication between the STIGA Cloud and the robot itself. Data traffic is also used by the robot to get 2 cm precision when mowing. Data traffic also grants an optimal signal coverage, which means your robot can continue working with optimum efficiency also in case of obstacles such as garden walls, houses, garden buildings, and thick foliage. No matter how the garden looks like, trees, obstacles or buildings in it: STIGA autonomous robot mowers’ signal is stable, safe and unbreakable. Find out more at the dedicated page here.
Yes, all STIGA autonomous robotic lawn mowers are powered by a STIGA ePower integrated battery, with different amperages depending on the robot model. Right because of the ePower battery technology, all STIGA robotic lawn mowers (not only autonomous, but also wire-guided robot mowers) can take care of the lawn in as little as two mowing cycles a day, giving the grass plenty of time to seal, heal and stand up tall again.
Yes, STIGA autonomous robotic lawn mowers could potentially mow at night, but we strongly recommend to have them working only during daylight hours, possibly in the suggested cutting sessions (the STIGA.GO app will recommend them for you, depending on your lawn's dimensions). As grass is very humid at night and the garden is occupied by nightlife, such as small insects and hedgehogs, we recommend for both nurturing lawn health and respecting the ecosystem to not schedule cutting sessions overnight.
Yes, the STIGA autonomous robot lawn mower is able to operate in the rain; however, we recommend that you activate the rain sensors as mowing wet grass can ruin the lawn. When the sensors detect rain, the robot mower will then automaticlly return to the charging station and wait for the next working cycle.
One of the main reasons the STIGA autonomous robot mower can work in as little as 2 mowing cycles a day is related to lawn health... and also to your time on the lawn! By scheduling the 2 daily cutting sessions in two specific time frames, the lawn will have the time to recover and stand up again. The autonomous robot mowers leave a minimum of 5 hours between mows. By doing that, the grass has plenty of time to seal in the moisture and heal from the 'injury' of cut, before the next mow. Then, with just 2 mowing cycles a day the autonomous robot mower leaves more than enough time between the mows for the grass blades to properly recover, stand up proud again, and continue to grow healthy.
The STIGA.GO App suggests a specific time to mow the lawn, because the grass is not always ready or in good condition to well accept being cut. To respect grass health and its sealing time and be sure that the lawn is in the right conditions to be cut, the STIGA lawn expert found two ideal time slots to schedule the mowing sessions - click here to find out more about it.
Through the STIGA.GO App, the users can decide to make their STIGA autonomous robot mower mow in one of the 4 available mowing directions: PARALLEL NORTH-SOUTH During every cutting session, the robot cuts in the selected zone following the direction North-South. PARALLEL EAST-WEST During every cutting session, the robot cuts in the selected zone following the direction East-West. DIAGONAL During every cutting session, the robot cuts diagonally in the selected zone following the direction East-West. The fluidity of the movements, as well as the cutting speed, has been accurately studied to promote lawn health and depends on the navigation algorithm.
Each robot mower will have some mowing hours already included after the purchase. Each model has a different number of mowing hours and a different expiring time. - A 1500 has 750 mowing hours already included at purchase. They will expire after 1 year, if not used. - A 3000 has 1.500 mowing hours included at purchase. They will expire after 2 years, if not used. - A 5000 has 4.200 mowing hours included at purchase. They will expire after 3 years, if not used. For more information, visit connectivity packs
All our connectivity packs are provided by Vodafone, our main partner for connectivity. For more information, visit connectivity packs
Prices given by Vodafone are subject to change. If the data operator should increase data traffic costs, the price of STIGA connectivity packs might increase as well. For more information, visit connectivity packs
Yes, once you will be close to expiry date, you will receive notifications on your phone, so that you are aware about the remaining mowing hours. Once the notification has arrived, you can select the most suitable connectivity pack for you garden type and size and allow your robot to continue mowing.
NO, the STIGA autonomous robot mower does not collect grass. It does a sort of mulching, which means that grass clippings are scattered onto the lawn that then decompose acting as a natural fertiliser. If you want to know more about mulching and its benefits, read HERE
Help me choose
STIGA autonomous robotic lawn mowers are a new breed of robot mowers that give you maximum freedom and flexibility in your garden. And here's how they do it: 1) Virtual perimeter. No wire needed. Installation is done via App. 2) Always flexible borders. Continuously adaptable to the way your garden changes (or you want to change it). 3) Predictive. It plans ahead to always know where and when to cut. Thanks to active garden mapping and predictive patented AGS technology. 4) Accurate by systematic cutting patterns. 5) Unbreakable signal, unstoppable communication. Through 4G connection. Reference station and connectivity data included. 6) Fully manageable via STIGA.GO App. Integrated with Alexa. From installation to remote control, everything happens through STIGA.GO App.
The STIGA autonomous robotic lawn mowers family counts 3 different models, suitable for 3 different garden sizes. They differentiate for few features, mainly garden size, battery power, number of blades underneath the deck and slopes they can manage. The A 1500 is the 'small' autonomous robot mower, suitable for gardens up to 1500 sqm. The A 3000 is based on the big platform, meaning it has got 6 blades instead of 4 and can handle a 50% (27°) slope, in lanws up to 3000 sqm. The A 5000 is the biggest mower, based on the same platform as the A 3000, but with a bigger battery.
How to use
Yes, use the STIGA.GO App and connect your autonomous robot lawn mower with Alexa to interact with the STIGA robot lawn mower wherever you are. Through a simple voice message you will be able to start a new mowing session, be aware of the position and the status of the robotic lawn mower or solve errors or problems remotely.
Yes, data, which means mowing hours, are needed for the STIGA autonomous robot mower to start mowing. When you buy the STIGA autonomous robot mower, an amount of data will be included and provided with the product at the moment of purchase. The connectivity pack (data), needs to be activated during the first robot mower's installation. Included mowing hours have an expiry date and will finish within that date, no matter if they have been used or not. After that, the user has to purchase new data packs, inside the STIGA.GO App, for the robot to continue working. Discover all the possible combinations offered and choose the more suitable for you and your garden needs. connectivity packs
You can register your product through stiga.com or STIGA.GO App Before starting, make sure you have the following information at hand: - Proof of purchase - Photo of your product label (Serial number plate) - Product purchase date Follow the instructions that will appear during the procedure and your product will be registered successfully. If you need extra support during the Product registration, please read here. To use your STIGA autonomous robot mower with success, keep in mind that you have to download the STIGA.GO App and register your autonomous robotic lawn mower, otherwise, you won't be able to start the first installation.
For the first installation of STIGA autonomous robot mower you need to: - Keep at hand the quick start guide that will explain how to install the reference and the docking station correctly. - Download the STIGA.GO App on your phone - Watch all the how-to videos on how to position the reference and docking station of the robot mower correctly. Watch all the steps needed to install and pair your autonomous robotic lawn mower with your phone, register the working perimeter and exclude obstacles in the garden from the perimeter.
To install the reference and docking station of the STIGA autonomous robot mower correctly, follow the instructions on the quick start guide that you can find inside the box. You can also click here and follow our tutorial videos on YouTube. Keep in mind: 1) The reference station needs to SEE satellites constantly. 2) It cannot accept any signal degradation. 3) The positioning of the reference station is key. 4) The reference station mandatorily needs a 120° clearance of sight. So if you want to position the docking station close to an obstacle, where the signal reception might be poor or interrupted, the reference station must be extracted from the docking station and positioned where 120° of sight are granted.
To set the virtual perimeter of your STIGA autonomous robot mower with ease, you need to log in the STIGA.GO App, search for the button '' Setting virtual perimeter'' and start the registration. To complete the procedure, you need to be in the garden, have your phone fully charged, and be ready to walk around the garden.
If you have a garden that includes different areas to take care of, you can register each of them through the STIGA.GO App. If you want to know which is the most suitable robot lawn mower for your garden, which depends a lot from the shape of your outdoors, click here and use ''My ideal robot''. This tool wll help you find out which is the most suitable robot lawn mower for your garden.
In order to conclude correctly the first installation of your autonomous robot mower, you can follow the instructions you will find inside the Quick Start Guide and/or watch the how-to video on our YouTube channel and follow them step by step.
No, the STIGA autonomous robot lawn mower work cannot work with Wifi connection. The robot lawn mower works with a 4G connection, using the included proprietary SIM-card, with 4G or 3G. A specific amount of connectivity data is already included at purchase and depends on the robotic lawn mower model you chose, more data will need to be added once the included period has expired. For more information, visit the dedicated page on this website. connectivity packs
While the STIGA autonomous robot is designed to operate more autonomously than any other robot mower, we've made sure that owners have control over their behavior and status. Our autonomous robot mower can be fully controlled via the App: through the STIGA.GO App you can select the preferred cutting pattern for your autonomous robot mower to perform, depending on the final result you are looking for and to cultivate your lawn's health. Discover Here all available cutting directions
The STIGA autonomous robot mowers require a minimum of 140 minutes (A 1500 - A 3000) and up to 150 minutes (A 5000) to be fully charged and ready to start their mowing again. Find out all the benefits of owning a battery-powered autonomous robotic lawn mower, click here.
No, during the winter season you do not have to uninstall the docking station of the STIGA autonomous robot mower. However, to protect it from rain, cold, humidity and snow, you can use a robust and water-resistant box or textile cover.
No, during the winter season you do not have to uninstall the reference station of the STIGA autonomous robot mower. However, to protect it from rain, cold, humidity and snow, you can use a robust and water-resistant box or textile cover. If you prefer to remove it and store it inside your home, you can unscrew the reference station from its base, disconnect the cable and take the reference station away.
After many mowing sessions, the blades of the autonomous robot mower may be damaged or not as well-performing as in the beginning. This may compromise the cutting results of the robot mower. To be sure to always have optimum cutting results, you should replace the robot pivoting blades every 3 months. We recommend checking them and replacing them once every mowing season.
The blade replacement of your STIGA autonomous robot mower is a simple procedure, it does not require technical ability and you can simply do it by yourself; just remind to use protective gloves and use a crosshead or flathead screwdriver. Click here to watch the How to video.
To maitain perfectly the cutting blades of the STIGA autonomous robot mower you should clean the cutting blades at least once a week. The dirt accumulated on the blades during each mowing session may damage the cutting performance of the autonomous robot mowers.
After many mowing sessions, the screws of the autonomous robot mower may be damaged, which could compromise the cutting ability of the robot mower. To always have the best possible performance in terms of safety and durability, you must replace the screws of the autonomous robot mower every 3 months.
You can manage all activities of your STIGA autonomous robot mower through the STIGA.GO App on your smartphone If you need to stop your robot lawn mower for an emergency, you can use the emergency STOP button you find on the robot's dashboard. Open the cover, push the red STOP button and the robot will immediately stop all ongoing operations and activities.
Yes, internet connection is always needed to let the autonomous robotic lawn mower to mow and navigate inside the virtual perimeter. Without internet connection, the autonomous robot lawn mower does not work.
The STIGA autonomous robotic lawn mower does not need to be connected to STIGA.GO App to mow successfully. To start the mowing session, your autonomous robotic lawn mower must have an internet connection. Without it, the robot lawn mower won't be able to start mowing. Once purchased, the robot lawn mower is already provided with a connectivity pack (meaning, a specific amount of included mowing hours). Once they are finished or expired, you can buy a new connectivity pack inside the STIGA.GO App. Find out here all the available packs.
All the available connectivity packs can be bought inside the STIGA.GO App. Once you log in inside you account, you will find the a dedicated section and there you will have to find all the details about the mowing hours, price and the ideal garden size for that connectivity pack. We provide 4 different connectivity packs thta offers from 200 to 2000 mowing hours, depending on the sqm you need to cover.
When you log in to your STIGA account inside the STIGA.GO App, you will find a counter with all information about the connectivity pack you are using. You can also read all the details (mowing hours, garden size etc) needed to understand which is the most suitable pack for your garden, once you will need to purchase more mowing hours. For more information, visit connectivity packs
When you log in to your STIGA account inside the STIGA.GO App, you will find a counter with all information about the connectivity pack you are using. You will also find information about remaining mowing hours, so you can start searching for the next connectivity pack to buy. Read here to discover the most suitable package for you
Informational
Not at all. Thanks to its shock-absorbing material mix, the STIGA autonomous robotic lawn mower keeps the noise inside the shell, becoming quieter than a household refrigerator, below 59 dB(A). Its quietness let him cut without disturbing garden inhabitants, may they be persons or small animals.
No, the autonomous robot lawn mower does not need wire guidance. The installation and perimeter definition runs virtually and is done all via the STIGA.GO App. This means, you will do the installation in less time and with complete ease. Nature will benefit from the absence of the boudary cable as well, the virtual perimeter's installation guarantees great results without stressing the lawn and without forcing you to dig and peg in your garden.
With the STIGA autonomous robotic lawn mower you will be able to take care of your lawn without the need for a traditional lawn mower. Depending on the shape of your garden, you can choose between the STIGA wire-guided lawn mower and the STIGA autonomous robotic lawn mower. Visualize your garden, check the robot mower's features and use ''My ideal robot'' to find the the perfect robot lawn mower that suits your needs!
With the STIGA autonomous robotic lawn mower you will be able to take care of simple gardens with ease. Bushes, flowerbeds and terrains wit slopes up to 45% (24°) won't be a problem. Depending on the characteristics (presence of trees) and the shape of your garden, you should prefer the STIGA wire-guided lawn mower or the STIGA autonomous robotic lawn mower. Visualize your garden, check the robot mower's features and use ''My ideal robot'' to find the the perfect robot lawn mower that suits your needs!
The STIGA autonomous robot lawn mower reaches a maximum width of 2m, so it can pass through small and narrow spaces in the garden with ease. Just remind to select that path during the installation of the virtual perimeter and it's done!
If the STIGA autonomous lawn mower hits something in the garden, it will understand it has to stop to avoid damages. Thanks to the shock-absorbing shell, designed to ‘float’ on its connections to the chassis below, any impact is absorbed by the shell, preventing damage both to the robot mower and any object it comes into contact with.
No, the STIGA autonomous robotic lawn mower does not cut randomly: this robotic lawn mower mows the lawn following systematic cutting patterns, letting you choose between multiple direction cutting programs, depending on your needs and taste, giving you great results in terms of nurturing lawn health and beauty. All the zones of your garden will be mown regularly, accurately leaving no uncut area and avoiding over-mowing by passing several times in the same area. Find out more about the technology behind it. .
Yes. The STIGA autonomous robotic lawn mower mows in complete respect and safety of both people and animals living in the garden. If the autonomous robot mower accidentally hits something in the garden, the shock-absorbing shell prevents any damage to the robot and any object it comes into contact with. Thanks to the 2 mow a day in daylight hours, also nocturnal life can live the garden completely safe. Find out how we take care of hedgehog's life by reading our STIGA magazine.
The STIGA autonomous robot mower can navigate without a perimeter wire thanks to the combination of GNSS-RTK signal and predictive STIGA AGS technology. AGS is an innovative and patented technology that makes the robot predictive, allowing it to plan mowing sessions intelligently. The virtual perimeter is set via App and needs no wire. Click HERE to read all the details and watch HERE to discover how AGS works.
To start using the STIGA autonomous robot mower and complete the first installation, you have to fulfill the registration procedure. This is mandatory to start using your autonomous robot mower in your garden and activate the product warranty. If you have problems during the product registration process, click here for support.
Buying a STIGA robot lawn mower
Yes, the STIGA's own designed, own-made, autonomous robot mowers represent the future in terms of innovation, sustainability and lawn care. The patented, integrated ePower batteries at their heart ensure reliability and durability even after 4 years of use. The cutting device, made by 4 to 6 carbon steel blades,grants the highest cutting results, respecting the grass and its needs. The 100% recyclable packaging, together with low footprint impact materials, points out the attention of STIGA towards people, nature and the whole environment.
All the STIGA products, including the autonomous robotic lawn mower, have 2 years of warranty.
The new STIGA autonomous robot mower is designed to cover a specific area in just two cutting cycles a day check the reason behind it. Check your garden area and use the "My ideal robot" function to choose if the STIGA autonomous robot mower is the right product to care for your garden and which model is most suitable for it.
STIGA autonomous robotic lawn mowers are a new breed of robot mowers that give you maximum freedom and flexibility in your garden. And here's how they do it and why you should have it: 1)Cable-free. No wire needed. Installation is done via App. 2) Fully adaptable perimeter. Continuously adaptable to the way your garden changes (or you want to change it). 3) Intelligent. It plans ahead to always know where and when to cut. Thanks to active garden mapping and predictive patented AGS technology. 4) Mowing efficiency by systematic cutting patterns. 5) Constant communication. Through 4G connection. Reference station and connectivity data included. 6) Full control via STIGA.GO App. Integrated with Alexa. From installation to remote control, everything happens through STIGA.GO App.
Yes, the STIGA autonomous robot mower is an agile climber. It can handle slopes up to 24° (A 1500 and A 3000) and 27° (A 5000). Thanks to the compound rubber the wheels are made of and the perfect balance of the whole machine, the autonomous robot mower provides grip on slopes even up to 45%, yet is soft enough to minimise noise on hard surfaces.
You can purchase your new autonomous robot mower at the closest STIGA dealer. Find your nearest dealer. If you want to discover more about the features of a STIGA autonomous robot lawn mower, read here.
Yes, thanks to its cable-free navigation, the perimeter of the mowing area will be managed virtually, therefore the user can decide how far or how close the robot mower should mow along edges.
The STIGA autonomous robot mower can manage different types and heights of lawns. In general, the grass should not be wet or too thick, beacuse it may compromise the quality of results (and therefore lawn health). If grass in your garden is too tall or thick, you should shorten it with a brushcutter or traditional lawn mower, before installing or letting the autonomous robot mower start.
The duration of the cutting session of an autonomous robotic lawn mower depends on the size of your garden. More or less, each cutting session of the new STIGA robotic lawn mowers takes from 150 min (A 1500 and A 3000) to 270 minutes (A 5000). This also means, the robot mower can easily manage wider areas in few sessions a day, for you to be free to enjoy your garden and avoiding to cut in hours of the day where it's not recommended.
The new STIGA autonomous robot mower is built with durable and strong materials. The outer shell is constructed from polypropylene, that has an ability to flex and absorb shock on impact with obstacles. It is also highly scratch-resistant. Blades are made of steel, with a particular carbon content, which guarantees the bigger strength, but at the same time flexibility and resistance to impact with stones or other obstacles on the lawn.
In general, mowing should be avoided when grass is wet or also humid. In fact, after rain or in the early morning hours, cutting grass is not recommended, as it might damage the lawn and make it rotten. When scheduling cutting sessions of your STIGA autonomous robot mower, you will receive suggestions directly from the STIGA.GO App on which are the best hours for your robot to mow.
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