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General information
A STIGA autonomous robotic lawn mower is a brand-new generation of robot mowers by STIGA. They work without any perimeter wire, their boundaries are fully virtual and can be adjusted by the user at their preferences or needs. They are able to do so, because they navigate the garden thanks to GPS signal, combined with RTK (Real Time Kinematic) technology, which ensures their accuracy is around 2 cm while cutting. STIGA autonomous robots are equipped with a patented technology, called STIGA Active Guidance System, which allows the robot to plan cutting sessions ahead.
The STIGA autonomous robotic lawn mower cuts the grass within a virtual boundary. The perimeter is set via App and needs no wire. The STIGA autonomous robot mowers don't need a physical perimeter wire, as they are guided by GNSS-RTK signal, combined with the predictive STIGA AGS technology. The robot is a maintaining mower which means it does not collect the grass but instead the cut grass clippings are scattered onto the lawn that then decompose acting as a natural fertiliser. Programmed to trim the lawn at scheduled intervals, it automatically knows when to return to the charging station.
STIGA’s patented AGS (Active Guidance System) technology, equipping STIGA autonomous robotic lawn mowers, ‘learns and maps’ the dynamics of your garden along with the patterns of GPS Satellite blindspots as they move throughout the day.
This way, it allows the robotic lawn mower to plan cutting sessions ahead, knowing exactly when and were to cut, in order to never lose signal and avoiding the risk of stoppages. You don't need to intervene or do anything; after a learning phase (usually 3 days after activating the robot mower for the first time), the STIGA autonomous robot mower will have mapped both your lawn and the sky above it, knowing exactly when and where satellite signal is strong enough for it to mow uninterrupted. Find out more about STIGA AGS technolgy by watching the video: https://youtu.be/DHCDHqVWLO8
Thanks to the STIGA AGS technology they are equipped with, all STIGA autonomous robotic lawn mowers are able to plan their cutting sessions ahead. To decide when and where to cut, they predict GPS signal availability, based on the skymap they have memorised and continuously update. There is no risk of the robot lawn mower stopping dead in the middle of the garden, as it will avoid to mow in areas where the signal is poor. The STIGA autonomous robotic lawn mower will return to that area as soon as it will know, there are enough satellites in the sky above for it to mow uninterruptedly.
STIGA autonomous robotic lawn mowers work with RTK-GPS technology. Real-Time Kinematic (RTK) based GPS systems are used in larger format industrial robot mowers used for mowing large areas. RTK GPS improves accuracy to between 1 and 4 centimetres. These systems use a fixed datum point called a ‘Base Station’ - what we call ‘Reference station’ of our robot’ - in tandem with the Roving Unit (the robot). The reference station tracks signals from as many GPS satellites as possible in ‘real time’ to establish its own global location. It calculates its own position as well as collecting the distance measurements to the satellites and prepares this to use as ‘Correction Data’.
The reference station and the robot mower are in constant communication - using the signals and Correction Data to remove error influences (such as atmospheric and satellite atomic clock errors) and allowing the robot mower’s location to be accurate to within 1 and 4 centimetres. The reference station and the robotic lawn mower communicate via 4G cellular data signal.
STIGA autonomous robot mowers are equipped with 4G technology, that's more reliable than traditional radio waves and allows an uninterrupted connection between the robot and its reference station, making its GPS RTK technology properly work.
The technology of the robot is based on data communication between the STIGA Cloud and the robot itself.
Data traffic is also used by the robot to get 2 cm precision when mowing. Data traffic also grants an optimal signal coverage, which means your robot can continue working with optimum efficiency also in case of obstacles such as garden walls, houses, garden buildings, and thick foliage.
No matter how the garden looks like, trees, obstacles or buildings in it: STIGA autonomous robot mowers’ signal is stable, safe and unbreakable. Find out more at the dedicated page here.
Yes, all STIGA autonomous robotic lawn mowers are powered by a STIGA ePower integrated battery, with different amperages depending on the robot model. Right because of the ePower battery technology, all STIGA robotic lawn mowers (not only autonomous, but also wire-guided robot mowers) can take care of the lawn in as little as two mowing cycles a day, giving the grass plenty of time to seal, heal and stand up tall again.
Yes, STIGA autonomous robotic lawn mowers could potentially mow at night, but we strongly recommend to have them working only during daylight hours, possibly in the suggested cutting sessions (the STIGA.GO app will recommend them for you, depending on your lawn's dimensions).
As grass is very humid at night and the garden is occupied by nightlife, such as small insects and hedgehogs, we recommend for both nurturing lawn health and respecting the ecosystem to not schedule cutting sessions overnight.
Yes, the STIGA autonomous robot lawn mower is able to operate in the rain; however, we recommend that you activate the rain sensors as mowing wet grass can ruin the lawn. When the sensors detect rain, the robot mower will then automaticlly return to the charging station and wait for the next working cycle.
One of the main reasons the STIGA autonomous robot mower can work in as little as 2 mowing cycles a day is related to lawn health... and also to your time on the lawn!
By scheduling the 2 daily cutting sessions in two specific time frames, the lawn will have the time to recover and stand up again.
The autonomous robot mowers leave a minimum of 5 hours between mows.
By doing that, the grass has plenty of time to seal in the moisture and heal from the 'injury' of cut, before the next mow.
Then, with just 2 mowing cycles a day the autonomous robot mower leaves more than enough time between the mows for the grass blades to properly recover, stand up proud again, and continue to grow healthy.
The STIGA.GO App suggests a specific time to mow the lawn, because the grass is not always ready or in good condition to well accept being cut. To respect grass health and its sealing time and be sure that the lawn is in the right conditions to be cut, the STIGA lawn expert found two ideal time slots to schedule the mowing sessions - click here to find out more about it.
Through the STIGA.GO App, the users can decide to make their STIGA autonomous robot mower mow in one of the 4 available mowing directions:
PARALLEL NORTH-SOUTH: During every cutting session, the robot cuts in the selected zone following the direction North-South.
PARALLEL EAST-WEST: During every cutting session, the robot cuts in the selected zone following the direction East-West.
DIAGONAL: During every cutting session, the robot cuts diagonally in the selected zone following the direction East-West.
The fluidity of the movements, as well as the cutting speed, has been accurately studied to promote lawn health and depends on the navigation algorithm.
Connectivity is provided by Vodafone, our main partner for connectivity.
NO, the STIGA autonomous robot mower does not collect grass. It does a sort of mulching, which means that grass clippings are scattered onto the lawn that then decompose acting as a natural fertiliser. If you want to know more about mulching and its benefits, read here.
The new STIGA autonomous robot mower is fully controllable via STIGA.GO App. From the first installation to remote control, you have complete control on it through the STIGA.GO App on your phone.
Watch the video here to see how the autonomous robot mower works.
During the first installation, the STIGA autonomous robotic lawn mower records the position of both the charging and reference station. These two elements can be installed in the same position or two different locations, depending on the shape of your garden.
Watch here the tutorial videos to understand the most suitable configuration for your autonomous robot mower.
Yes, the new STIGA autonomous robotic lawn mower can mow with ease, following a path, even through narrow spaces, you just need to be sure that the signal is stable even in those locations. During the perimeter registration, you will need to record the correct path, including those narrow spaces, considering the internet connection and the possible presence of obstacles.
Click here to watch how to register the garden perimeter using the STIGA.Go App.
The STIGA autonomous robot mower is provided with the ''Anti-theft geofence'' function, which you can activate from the STIGA.GO App.
Thanks to this function, if the robot mower will move out its virtual perimeter, the app will send you an alert to inform you. In case of theft attempt, you can track your robot and lock its operations.
Click here to read more about all the available App functions of your STIGA autonomous robot lawn mower.
Help me choose
STIGA autonomous robotic lawn mowers are a new breed of robot mowers that give you maximum freedom and flexibility in your garden. And here's how they do it:
1) Virtual perimeter. No wire needed. Installation is done via App.
2) Always flexible borders. Continuously adaptable to the way your garden changes (or you want to change it).
3) Predictive. It plans ahead to always know where and when to cut. Thanks to active garden mapping and predictive patented AGS technology.
4) Accurate by systematic cutting patterns.
5) Unbreakable signal, unstoppable communication. Through 4G connection. Reference station and connectivity data included.
6) Fully manageable via STIGA.GO App. Integrated with Alexa. From installation to remote control, everything happens through STIGA.GO App.
The STIGA autonomous robotic lawn mowers family counts 3 different models, suitable for 3 different garden sizes. They differentiate for few features, mainly garden size, battery power, number of blades underneath the deck and slopes they can manage.
The A 1500 is the 'small' autonomous robot mower, suitable for gardens up to 1500 sqm.
The A 3000 is based on the big platform, meaning it has got 6 blades instead of 4 and can handle a 50% (27°) slope, in lanws up to 3000 sqm.
The A 5000 is the biggest mower, based on the same platform as the A 3000, but with a bigger battery.
How to use
Yes, use the STIGA.GO App and connect your autonomous robot lawn mower with Alexa to interact with the STIGA robot lawn mower wherever you are. Through a simple voice message you will be able to start a new mowing session, be aware of the position and the status of the robotic lawn mower or solve errors or problems remotely.
No, our autonomous robot mower are equipped with free connectivity, no extra cost.
Discover all details about connectivity here.
You can register your product through stiga.com or STIGA.GO App.
Before starting, make sure you have the following information at hand:
- Proof of purchase
- Photo of your product label (Serial number plate)
- Product purchase date
Follow the instructions that will appear during the procedure and your product will be registered successfully.
If you need extra support during the Product registration, please read here.
To use your STIGA autonomous robot mower with success, keep in mind that you have to download the STIGA.GO App and register your autonomous robotic lawn mower, otherwise, you won't be able to start the first installation.
For the first installation of STIGA autonomous robot mower you need to:
- Keep at hand the quick start guide that will explain how to install the reference and the docking station correctly.
- Download the STIGA.GO App on your phone
- Watch all the how-to videos on how to position the reference and docking station of the robot mower correctly. Watch all the steps needed to install and pair your autonomous robotic lawn mower with your phone, register the working perimeter and exclude obstacles in the garden from the perimeter.
To install the reference and docking station of the STIGA autonomous robot mower correctly, follow the instructions on the quick start guide that you can find inside the box. You can also click here and follow our tutorial videos on YouTube.
Keep in mind:
- The reference station needs to SEE satellites constantly.
- It cannot accept any signal degradation.
- The positioning of the reference station is key.
- The reference station mandatorily needs a 120° clearance of sight.
So if you want to position the docking station close to an obstacle, where the signal reception might be poor or interrupted, the reference station must be extracted from the docking station and positioned where 120° of sight are granted.
To set the virtual perimeter of your STIGA autonomous robot mower with ease, you need to log in the STIGA.GO App, search for the button '' Setting virtual perimeter'' and start the registration.
To complete the procedure, you need to be in the garden, have your phone fully charged, and be ready to walk around the garden.
If you have a garden that includes different areas to take care of, you can register each of them through the STIGA.GO App. If you want to know which is the most suitable robot lawn mower for your garden, which depends a lot from the shape of your outdoors, click here and use ''My ideal robot''. This tool wll help you find out which is the most suitable robot lawn mower for your garden.
In order to conclude correctly the first installation of your autonomous robot mower, you can follow the instructions you will find inside the Quick Start Guide and/or watch the how-to video on our YouTube channel and follow them step by step.
No, the STIGA autonomous robot lawn mower work cannot work with Wifi connection. The robot lawn mower works with a 4G connection, using the included proprietary SIM-card, with 4G or 3G.
Free connectivity is already included at purchase. For more information, visit the dedicated page on this website.
While the STIGA autonomous robot is designed to operate more autonomously than any other robot mower, we've made sure that owners have control over their behavior and status.
Our autonomous robot mower can be fully controlled via the App: through the STIGA.GO App you can select the preferred cutting pattern for your autonomous robot mower to perform, depending on the final result you are looking for and to cultivate your lawn's health. Discover here all available cutting directions.
The STIGA autonomous robot mowers require a minimum of 140 minutes (A 1500 - A 3000) and up to 150 minutes (A 5000) to be fully charged and ready to start their mowing again.
Find out all the benefits of owning a battery-powered autonomous robotic lawn mower, click here.
No, during the winter season you do not have to uninstall the docking station of the STIGA autonomous robot mower. However, to protect it from rain, cold, humidity and snow, you can use a robust and water-resistant box or textile cover.
No, during the winter season you do not have to uninstall the reference station of the STIGA autonomous robot mower. However, to protect it from rain, cold, humidity and snow, you can use a robust and water-resistant box or textile cover.
If you prefer to remove it and store it inside your home, you can unscrew the reference station from its base, disconnect the cable and take the reference station away.
After many mowing sessions, the blades of the autonomous robot mower may be damaged or not as well-performing as in the beginning. This may compromise the cutting results of the robot mower. To be sure to always have optimum cutting results, you should replace the robot pivoting blades every 3 months. We recommend checking them and replacing them once every mowing season.
The blade replacement of your STIGA autonomous robot mower is a simple procedure, it does not require technical ability and you can simply do it by yourself; just remind to use protective gloves and use a crosshead or flathead screwdriver.
Click here to watch the "How to" video.
To maitain perfectly the cutting blades of the STIGA autonomous robot mower you should clean the cutting blades at least once a week. The dirt accumulated on the blades during each mowing session may damage the cutting performance of the autonomous robot mowers.
After many mowing sessions, the screws of the autonomous robot mower may be damaged, which could compromise the cutting ability of the robot mower. To always have the best possible performance in terms of safety and durability, you must replace the screws of the autonomous robot mower every 3 months.
You can manage all activities of your STIGA autonomous robot mower through the STIGA.GO App on your smartphone.
If you need to stop your robot lawn mower for an emergency, you can use the emergency STOP button you find on the robot's dashboard. Open the cover, push the red STOP button and the robot will immediately stop all ongoing operations and activities.
Yes, internet connection is always needed to let the autonomous robotic lawn mower to mow and navigate inside the virtual perimeter. Without internet connection, the autonomous robot lawn mower does not work.
The STIGA autonomous robotic lawn mower does not need to be connected to STIGA.GO App to mow successfully. To start the mowing session, your autonomous robotic lawn mower must have an internet connection. Without it, the robot lawn mower won't be able to start mowing.
Once purchased, the robot lawn mower is already provided free connectivity for the lifetime of your robot. No extra costs needed.
Find out here all the available packs.
To schedule the suggested 2 mowing sessions per day for your STIGA autonomous robot mower, log in the STIGA.GO App and select the preferred hours in which you want your autonomous robotic lawn mower to perform its mowing sessions.
The Bluetooth button you find on the dashboard of your autonomous robotic lawn mower is dedicated to service functionalities, so you do not need to worry about it.
The Bluetooth connection to your robot is managed directly by yourself through your mobile phone. Watch here to find out more about the connectivity functions of your STIGA autonomous robot lawn mower.
You can control the mowing session of your STIGA autonomous robot mower through the STIGA.GO App. Thanks to the virtual and flexible border, you can move the virtual boundaries and select the no-cutting zones. Then, while registering the virtual perimeter, you can decide how far the robot mower has to be from obstacles, flowerbeds, bushes or trees.
Watch the tutorial video here.
Thanks to the dedicated function in the STIGA.GO App, you can set the garden perimeter of your STIGA autonomous lawn mower with ease. There is no more need for a boundary wire, so you will be free to change the perimeter depending on your needs.
Watch here the tutorial video for installation and perimeter setting.
Thanks to the dedicated function inside the STIGA.GO App, you can change the perimeter of your STIGA autonomous lawn mower with ease. With a simple tap on you smartphone, you can modify the working areas, depending on your needs and preferences.
Watch here the tutorial video for installation and perimeter setting.
To properly clean the STIGA autonomous robot mower you can keep in mind these simple steps:
- Keep the dashboard closed during the whole cleaning process;
- Keep the robot in its working position (meaning horizontal, with the wheels downwards) if you are using a direct waterflow to clean it. Always keep the dashboard cover closed.
- If the robot is upside down during the cleaning process (e.g. if you are cleaning the blades) just use a brush. No direct waterflows are allowed when the robot is upside-down. This position may let dust, grass or water enter inside the most delicate mechanic parts of the robot mower;
- Use a delicate brush to remove the most persisten dirt;
- Use a wet cloth to clean the STIGA robot mower.
Watch the how to video here to see the whole cleaning procedure.
Yes, thanks to the MULTIUSER FUNCTION, the owner of the a STIGA autonomous robot lawn mower can share the robot management with other users. All the users registered on the STIGA.GO App will have the same rights.
Click here to find out all the details about STIGA.GO App.
Informational
Not at all. Thanks to its shock-absorbing material mix, the STIGA autonomous robotic lawn mower keeps the noise inside the shell, becoming quieter than a household refrigerator, below 59 dB(A).
Its quietness let him cut without disturbing garden inhabitants, may they be persons or small animals.
No, the autonomous robot lawn mower does not need wire guidance. The installation and perimeter definition runs virtually and is done all via the STIGA.GO App. This means, you will do the installation in less time and with complete ease. Nature will benefit from the absence of the boudary cable as well, the virtual perimeter's installation guarantees great results without stressing the lawn and without forcing you to dig and peg in your garden.
With the STIGA autonomous robotic lawn mower you will be able to take care of your lawn without the need for a traditional lawn mower. Depending on the shape of your garden, you can choose between the STIGA wire-guided lawn mower and the STIGA autonomous robotic lawn mower. Visualize your garden, check the robot mower's features and use ''My ideal robot'' to find the the perfect robot lawn mower that suits your needs!
With the STIGA autonomous robotic lawn mower you will be able to take care of simple gardens with ease. Bushes, flowerbeds and terrains wit slopes up to 45% (24°) won't be a problem. Depending on the characteristics (presence of trees) and the shape of your garden, you should prefer the STIGA wire-guided lawn mower or the STIGA autonomous robotic lawn mower. Visualize your garden, check the robot mower's features and use ''My ideal robot'' to find the the perfect robot lawn mower that suits your needs!
The STIGA autonomous robot lawn mower reaches a maximum width of 2m, so it can pass through small and narrow spaces in the garden with ease. Just remind to select that path during the installation of the virtual perimeter and it's done!
If the STIGA autonomous lawn mower hits something in the garden, it will understand it has to stop to avoid damages. Thanks to the shock-absorbing shell, designed to ‘float’ on its connections to the chassis below, any impact is absorbed by the shell, preventing damage both to the robot mower and any object it comes into contact with.
No, the STIGA autonomous robotic lawn mower does not cut randomly: this robotic lawn mower mows the lawn following systematic cutting patterns, letting you choose between multiple direction cutting programs, depending on your needs and taste, giving you great results in terms of nurturing lawn health and beauty.
All the zones of your garden will be mown regularly, accurately leaving no uncut area and avoiding over-mowing by passing several times in the same area. Find out more about the technology behind it.
The STIGA autonomous robotic lawn mower mows in complete respect and safety of both people and animals living in the garden. If the autonomous robot mower accidentally hits something in the garden, the shock-absorbing shell prevents any damage to the robot and any object it comes into contact with.
Thanks to the 2 mow a day in daylight hours, also nocturnal life can live the garden completely safe. Find out how we take care of hedgehog's life by reading our STIGA magazine.
The STIGA autonomous robot mower can navigate without a perimeter wire thanks to the combination of GNSS-RTK signal and predictive STIGA AGS technology.
AGS is an innovative and patented technology that makes the robot predictive, allowing it to plan mowing sessions intelligently. The virtual perimeter is set via App and needs no wire. Watch here to discover how AGS works.
To start using the STIGA autonomous robot mower and complete the first installation, you have to fulfill the registration procedure. This is mandatory to start using your autonomous robot mower in your garden and activate the product warranty.
If you have problems during the product registration process, click here for support.
Buying a STIGA robot lawn mower
Yes, the STIGA's own designed, own-made, autonomous robot mowers represent the future in terms of innovation, sustainability and lawn care.
The patented, integrated ePower batteries at their heart ensure reliability and durability even after 4 years of use. The cutting device, made by 4 to 6 carbon steel blades,grants the highest cutting results, respecting the grass and its needs.
The 100% recyclable packaging, together with low footprint impact materials, points out the attention of STIGA towards people, nature and the whole environment.
All the STIGA products, including the autonomous robotic lawn mower, have 2 years of warranty.
The new STIGA autonomous robot mower is designed to cover a specific area in just two cutting cycles a day check the reason behind it. Check your garden area and use the "My ideal robot" function to choose if the STIGA autonomous robot mower is the right product to care for your garden and which model is most suitable for it.
STIGA autonomous robotic lawn mowers are a new breed of robot mowers that give you maximum freedom and flexibility in your garden. And here's how they do it and why you should have it:
- Cable-free. No wire needed. Installation is done via App.
- Fully adaptable perimeter. Continuously adaptable to the way your garden changes (or you want to change it).
- Intelligent. It plans ahead to always know where and when to cut. Thanks to active garden mapping and predictive patented AGS technology.
- Mowing efficiency by systematic cutting patterns.
- Constant communication. Through 4G connection. Reference station and connectivity data included.
- Full control via STIGA.GO App. Integrated with Alexa. From installation to remote control, everything happens through STIGA.GO App.
Yes, the STIGA autonomous robot mower is an agile climber. It can handle slopes up to 24° (A 1500 and A 3000) and 27° (A 5000). Thanks to the compound rubber the wheels are made of and the perfect balance of the whole machine, the autonomous robot mower provides grip on slopes even up to 45%, yet is soft enough to minimise noise on hard surfaces.
You can purchase your new autonomous robot mower at the closest STIGA dealer. Find your nearest dealer.
If you want to discover more about the features of a STIGA autonomous robot lawn mower, read here.
Yes, thanks to its cable-free navigation, the perimeter of the mowing area will be managed virtually, therefore the user can decide how far or how close the robot mower should mow along edges.
The STIGA autonomous robot mower can manage different types and heights of lawns. In general, the grass should not be wet or too thick, beacuse it may compromise the quality of results (and therefore lawn health).
If grass in your garden is too tall or thick, you should shorten it with a brushcutter or traditional lawn mower, before installing or letting the autonomous robot mower start.
The duration of the cutting session of an autonomous robotic lawn mower depends on the size of your garden. More or less, each cutting session of the new STIGA robotic lawn mowers takes from 150 min (A 1500 and A 3000) to 270 minutes (A 5000). This also means, the robot mower can easily manage wider areas in few sessions a day, for you to be free to enjoy your garden and avoiding to cut in hours of the day where it's not recommended.
The new STIGA autonomous robot mower is built with durable and strong materials. The outer shell is constructed from polypropylene, that has an ability to flex and absorb shock on impact with obstacles. It is also highly scratch-resistant. Blades are made of steel, with a particular carbon content, which guarantees the bigger strength, but at the same time flexibility and resistance to impact with stones or other obstacles on the lawn.
In general, mowing should be avoided when grass is wet or also humid. In fact, after rain or in the early morning hours, cutting grass is not recommended, as it might damage the lawn and make it rotten. When scheduling cutting sessions of your STIGA autonomous robot mower, you will receive suggestions directly from the STIGA.GO App on which are the best hours for your robot to mow
NO, the STIGA autonomous robot mower is not always connected to your phone. The autonomous robotic lawn mower works thanks to an internet connection, given by its SIM CARD. An Internet connection is needed for the first installation (perimeter registration, features set up etc..) and in case you want to check the robot status remotely. Watch here to discover how to install correctly your new STIGA autonomous robot mower.
Troubleshooting - APP status and settings
1. The security key (yellow coloured key) has not been inserted. Please insert the security key and try again.
2. The robot is not charged enough. Insert the robot into the charging station and try to switch it on while inserted in the charging base.
You will get a lift error whenever the robot is lifted off the ground or the lift sensors are blocked.
In order to resolve the error, switch off the robot in a safe condition (See Instruction Manual).
If the robot has been lifted, place it back on the ground, and reset the error with a double tap of the ON/OFF button or by restarting the robot. (See Instruction Manual)
If the lift sensors are blocked, switch off the robot in a safe condition (See Instruction Manual) remove the floating cover and clean the lift and bump mechanisms. Place the floating cover back and turn on the robot.
You will get a bump error whenever the aesthetic cover is positioned incorrectly or the bump sensors are blocked. In order to resolve the error, switch off the robot in a safe condition. If the cover been positioned incorrectly, make sure to adjust it. In order to clean the bump sensors, remove the cover and clean the lift and bump mechanisms. Place the floating cover back.
You will get a tilt error because the maximum slope of the working area has been exceeded or if the robot is rolled-overed reset the error with a double tap of the ON/OFF button or by restarting the robot. (See Instruction Manual) Return it to a permissible working condition.If the error persists, exclude the garden portion from the work area.
The rollover error can also occur if the robot is overturned. In this case simply reposition it in working position and contact a service centre in case the error persists.
The lid is open. Please close the cover and contact a service centre if the robot status doesn't change.
You will see this error message whenever the wheel is blocked, eg by debris, tapes, ropes, branches etc, damaged or the electric motor has failed. Switch off the robot in a safe condition (See instruction manual) and unlock the wheel or contact an autoriozed STIGA Service center to replace the damaged wheel or motor.
An error occurred during charging. Please restart your robot and try again. (See instruction manual)
You are either using a nonoriginal or non-compatible power supply unit or the power supply unit is faulty. Please replace the power supply with an original and compatible one (See instruction manual).
Charging contacts are dirty or oxidised. Please clean the charging contacts on the robot as well as on the charging station (See instruction manual) . If the problem persists, contact an authorised service centre.
Check if the charging contacts are dirty or oxidised. If so, clean them on both, the robot and charging station (See instruction manual) . If the charging contacts are damaged or the problem persists after cleaning, contact an authorised service centre. Another cause for the error message could also be an unlevelled terrain under the charging base. Please restore correct positioning of the charging base (See instruction manual).
The robot is in an abnormal (error) condition. Consult the app to find out the type of error, you can reset the error by quickly pressing the ON/OFF button twice, if the error is not reset you need to restart the robot mower. If the problem persists contact an authorised service centre.
This is due to the charging station being in a location with poor GPS reception. Please activate the "Long exit function" and if the problem persists move the charging station. Note: Is the reference station located within the charging station it will be necessary to map the area again.
Please double check that the reference station has been installed correctly and is connected to a power source. If needed move the reference station to a correct position (See instruction manual). If you have recently restarted the reference station, note that it needs about 15 min after a restart to start up correctly and begin to communicate with the robot. Poor mobile phone reception can be another reason for this status. Please perform a restart of the reference station. If the problem persists, the area where reference station is located has insufficient cellular coverage.
Your robot is searching for the GPS signal. If the robot has just been restarted, wait until the robot has started correctly. If the problem persists, move the robot to an area with a wide view of the sky.
Check if one of the following scenarios occured:
1. The robot and/or wheels are dirty or clogged with mud or grass residues.
2. The front wheels are locked.
3. The ground is not levelled.
4. The ground is wet or flooded.
5. The terrain is too steep for the robot to handle properly.
This is absolutely normal. Before starting any cutting session, the robot plans the cutting path. The duration of this operation varies from a few seconds up to 1 minute.
The battery is not compatible with the model. Please contact an authorised dealer to replace the battery with an official STIGA spare part.
This could have several reasons:
1. The blade is blocket: something is wrapped around the blades or the blade motor Something is blocking the cutting disc (Stones, Branches, Toys etc.).
2. The cutting height is too low or the grass is too high: Increase the cutting height (See instruction manual). If the problem persists, carry out a preliminary cut of the area with a normal lawnmower.
3. The robot and/or blades are dirty or clogged with mud or grass residues: Switch off the robot mower in a safe condition (See instruction manual). And clean the cutting device.
4. The blades are no longer sharp: Replace blades with original spare parts (See instruction manual).
5. The blades or cutting disc are broken: Replace the blades or cutting disc with original spare parts (See instruction manual).
6. Some blades are missing in the cutting disc, or more than one blade is fixed in the same waist of the cutting plate: Check the blades and replace them with original spare parts if necessary (See instruction manual).
The robot is either not ready to cut, in this case use the app to check error messages, or the battery is flat. If the battery is below 40%, the robot cannot be sent to work. Wait for the battery to charge.
Trough the STIGA.GO App perfrom a calibration of the Charging station.
Troubleshooting - Robot working
This could have several reasons:
1. The disc or blades are damaged.
2. The cutting device is blocked, eg by debris, ropes, branches etc.
3. The robot started up in the presence of unforeseen obstacles, like fallen branches, forgotten objects etc.
4. A failed electric motor.
5. The grass is too high.
After identifying the cause, please switch off the robot mower in a safe condition (See instruction manual) and clear or replace the concerning parts. If assistance is required, contact the nearest authorised STIGA dealer or Service Centre.
This is either due to incorrectly set working hours or the robot mower's internal clock is not synchronised. restart the robot mower to force synchronisation of the clock. (See instruction manual).
This could have several reasons:
1. Insufficient working hours: extend working hours (See instruction manual)
2. Cutting device with fouling and/or residue: switch off the robot mower in a safe condition (See instruction manual) and clean cutting device.
3. Pivoting cutting blades blocked by fouling or residue: switch off the robot mower in a safe condition (See instruction manual) and replace cutting blades.
4. Excessive work area compared to the capacity of the robot mowers: reduce working area (See instruction manual).
5. Batteries are nearing the end of their life cycle: replace batteries with original spare parts (See instruction manual)
6. The batteries are not fully recharged: clean and remove any oxidation from the contact points (See instruction manual) and recharge batteries.
Check if any of the following situation occured:
1.Connection link between zones are missing: check via the app that all connections between the zones are present, if needed carry out a garden sync.
2. Zones are deactivated: check via the app if zones are deactivated and reactivate them. Perform a garden sync if needed.
3. There are obstacles above the connections between zones: check via the app if there are obstacles above the links and remove them. If needed, carry out a garden sync.
4. There are bottlenecks or loops in the perimeter: check via the app if there are bottlenecks or loops in the perimeter. If needed, proceed with perimeter modification.
There are either bottlenecks or loops in the perimeter or there are go-aways or obstacles in the perimeter. Check via the app which of these issues is the cause. If needed, proceed with a perimeter modification or remove the obstacles and carry out a garden sync.
Check if any of the following situations occured:
1. The grass is too high: increase the cutting height (See instruction manual). If problem persists, a preliminary cut of the area must be made with a normal lawnmower.
2. The cut-off frequency is too low: extend working hours (See instruction manual).
3. The robot and/or wheels are dirty or clogged with mud or grass residues: switch off the robot in a safe condition (See instruction manual), remove the floating cover and proceed to clean the robot mower.
Check via the app if there are any errors in the status of the robot, obstacles in the way or if the zones are deactivated. Reset the error messages with a quick double tap on the ON/OFF button or by performing a robot restart. Perform a garden sync after removing any obstacles or to reactivate any deactivated zones. You should also varify that your charging station is not placed in a location with poor GPS reception. Otherwise you will need to activate the Long Output function, if the problem persists move the charging station. Note: Is your reference station located within the charging station it will be necessary to map the area again.
This could have several reasons:
1. The GPS signal is weak: wait for the robot to acquire the GPS signal again.
2. Poor mobile phone reception: the robot disconnected from the cellular network once reconnected will resume cutting.
3. There are too many disturbing elements: elements such as trees with tall, dense foliage, walls as well as glass or metal facades may interfere with GPS signal.
4. The robot is planning the cutting path: once it has finished, it will start cutting the garden again.
The robot software requires the cutting zone to be complety finished before changing direction. This is done to avoid having incomplete cutting patterns. However, it is possible to change the cutting direction immediately by performing a forced cut on the desired zone.
The robot and/or wheels are dirty or clogged. Switch off the robot in a safe condition (See instruction manual). Remove the floating cover and clean the robot and cutting device. Check that the front wheels ar eable to turn freely in all directions. If they are blocked, contact an authorised service centre for replacement. Another reason for zig zag lined is that the ground is not levelled. Is this the case, level the ground by removing potholes and/or eventual unevenness.
Please perform the following checks:
1. Is the programmed cut active? Check via the app or via the keypad that scheduling is activated correctly.
2. Are the working hours set correctly? Check the scheduling times via the app. Set it up again, if necessary.
3. Is the rain delay active? If rain delay is on, the robot will remain in the base for the selected time. For an immediate cut, the rain delay must be deactivated.
4. Has the flap been opened? Each time the flap has been opened, the desired cutting mode must be confirmed again.
There is nothing to worry about, if there was a problem with the blade this would be reported in the app with an error message. This behaviour can occur when the robot mower is returning to the charging station, when the robot is moving from one zone to another and in some cases when it is making internal moves within the zone.
This is either because the height of the device or the grass is too high. Check the height of the blades via the app. Lower or increase cutting height if necessary (See instruction manual). If problem occurs again perform a calibration of the cutting meand. For high grass it could be beneficial to preliminary cut of the area with a traditional lawnmower.
Another reason could be that the blades or cutting disc are broken or dull. Please replace blades or cutting disc with original spare parts (See instruction manual).
Check if one of the following scenarios occured:
1. The grass is too high: Increase the cutting height (See instruction manual). If the problem persists, carry out a preliminary cut of the area with a traditional lawnmower.
2. The robot and/or blades are dirty or clogged with mud or grass residues: Switch off the robot mower in a safe condition (See instruction manual). And clean the cutting device.
3. The blades are no longer sharp: Replace blades with original spare parts (See instruction manual).
4. The blades or cutting disc are broken: Replace the blades or cutting disc with original spare parts (See instruction manual).
5. Some blades are missing in the cutting disc, or more than one blade is fixed in the same waist of the cutting plate: Check the blades and replace them with original spare parts if necessary (See instruction manual).
Remove any dirt from the charging contacts and calibrate the charging station.