1. Which fields do I have to fill in to register my product?

All fields with an asterisk (*) are mandatory and need to be filled in to complete the product registration. First Name, Last name, Serial number, Article number, Product model, Date of purchase.

2. What if I can't upload a picture/photo of my Product Label?

You can fill in the serial number of your machine manually. You can find this information on the grey product label on your machine.
For example: s/n 1234567890
Then you click the 'Search' button, and the article number and product model are filled in automatically.

If the fields are not filled in automatically after clicking on 'Search', you can fill in the article number and product model manually.
You can find this information on the grey product label on your machine.
For example: Art.N 123456789/00 - model name - You are able to register your machine without an image uploaded.

 

3. What if the Article Number and Product Model fields are not automatically filled in after clicking on the SEARCH button?

You can fill in the article number and product model manually. You can find this information on the grey product label on your machine. For example: Art.N 123456789/00 - model name.

4. Where can I find the Serial Number, Article Number and Product Model??

You can find this information on the grey product identification label on your machine. For example: s/n 1234567890, Art.N 123456789/00 - model name.

5. Where do I find the product label on my machine?

On walkbehind mowers, this grey sticker is located on the chassis. On ride-on mowers, you'll find the label underneath the seat. On handheld garden tools, the label is on the body or shaft of the machine.

6. How to fill in the Date?

Click the calender icon, select the correct month and year from the dropdown menu and click on the right day.
You can also fill in the date manually: DD/MM/YYYY

7. How can I register two or more products?

When you've finished registering the first product, you are redirected to the confirmation page. There you'll find a button to register another product.