STIGA robot lawn mowers
Frequently Asked Questions

General information

A STIGA autonomous robotic lawn mower is a brand-new generation of robot mower by STIGA. They work without any perimeter wire; their boundaries are fully virtual and can be adjusted by the user to their preferences or needs. The robots navigate the garden using a GPS signal, combined with RTK (Real Time Kinematic) technology, which ensures a 2cm accuracy. STIGA autonomous robots are equipped with a patented technology, called STIGA Active Guidance System, which allows the robot to plan cutting sessions ahead.

The STIGA autonomous robotic lawn mower cuts the grass within a virtual boundary - the wire-free perimeter is set via an App. As the STIGA autonomous robot mowers don't require a physical perimeter wire, they are instead, guided by GNSS-RTK signal, combined with predictive STIGA AGS technology. The robot does not collect the grass; instead the fine cut grass clippings are scattered onto the lawn that then decompose into the ground acting as a natural fertiliser. Programmed to trim the lawn at scheduled intervals, it automatically knows when to return to the charging station.

STIGA’s patented AGS (Active Guidance System) technology, allow STIGA autonomous robotic lawn mowers to ‘learn and map’ the dynamics of your garden along with the patterns of GPS Satellite blindspots as they move throughout the day. This allows the robotic lawn mower to plan cutting sessions ahead, knowing exactly when and where to cut, in order to never lose signal and avoid stoppages. After the initial learning phase (usually 3 days after activating the robot mower for the first time) the STIGA autonomous robot mower will have mapped both your lawn and the sky above it, knowing exactly when and where satellite signal is strong enough for it to mow uninterrupted, so there should be not requirement to intervene further. Find out more about STIGA AGS technology by watching the video here.

Thanks to the STIGA AGS technology that is inbuilt, all STIGA autonomous robotic lawn mowers are able to plan their cutting sessions ahead. To decide when and where to cut, they predict GPS signal availability, based on the skymap they have memorised and continuously update. There is no risk of the robot lawn mower stopping dead in the middle of the garden, as it will avoid mowing areas where the signal is poor; it will return to that area as soon as it knows there is enough satellites above for it to mow uninterruptedly.

STIGA autonomous robotic lawn mowers work with RTK-GPS technology. Real-Time Kinematic (RTK) based GPS systems are used in larger industrial type robot mowers that mow large areas. RTK GPS improves accuracy to between 1 and 4 centimetres. These systems use a fixed datum point called a ‘Base Station’ - which we call the ‘Reference station’ for our robot’ - in tandem with the Roving Unit (the robot). The reference station tracks signals from as many GPS satellites as possible in ‘real time’ to establish its own global location. It calculates its own position as well as collecting the distance measurements to the satellites and prepares this to use as ‘Correction Data’. The reference station and the robot mower are in constant communication - using the signals and Correction Data to remove error influences (such as atmospheric and satellite atomic clock errors) and allow the robot mower’s location to be accurate to within 1 and 4 centimetres. The reference station and the robotic lawn mower communicate via 4G cellular data signal.

STIGA autonomous robot mowers are equipped with 4G technology, that is more reliable than traditional radio waves and allows an uninterrupted connection between the robot and its reference station, making the GPS RTK technology work accurately. The technology of the robot is based on data communication between the STIGA Cloud and the robot itself. The robot also uses Data traffic to get 2 cm precision when mowing. Data traffic ensures an optimal signal coverage, which means your robot can continue working with optimum efficiency even when there are obstacles such as garden walls, houses, garden buildings, and thick foliage. No matter how the garden looks, if there are trees, obstacles, or buildings: STIGA autonomous robot mowers’ signal is stable, safe, and unbreakable. Find out more at the dedicated page here.

Yes, all STIGA autonomous robotic lawn mowers are powered by a STIGA ePower integrated battery, with different amperages depending on the robot model. The ePower battery technology, that powers all STIGA robotic lawn mowers (not only autonomous, but also wire-guided robot mowers) ensures they can mow the lawn in as little as two mowing cycles a day, giving the grass plenty of time to seal, heal and stand up tall again.

Yes, STIGA autonomous robotic lawn mowers could potentially mow at night, but we strongly recommend that they work only during daylight hours, possibly in the suggested cutting sessions (the STIGA.GO app will recommend them for you, depending on your lawn's dimensions). As grass is very humid at night and the garden is occupied by nightlife, such as small insects and hedgehogs, we recommend for both nurturing lawn health and respecting the ecosystem to not schedule cutting sessions overnight.

Yes, the STIGA autonomous robot lawn mower is able to operate in the rain; however, we recommend that you activate the rain sensors as mowing wet grass can ruin the lawn. When the sensors detect rain, the robot mower will then automaticlly return to the charging station and wait for the next working cycle.

One of the main reasons the STIGA autonomous robot mower can work in as little as 2 mowing cycles a day is related to lawn health... and also to your time on the lawn! By scheduling the 2 daily cutting sessions in two specific time frames, the grass will have the time to recover and stand up again. The autonomous robot mowers leave a minimum of 5 hours between mows. By doing this, the grass has plenty of time to seal in the moisture and heal from the 'injury' of the cut, before the next mow. With just 2 mowing cycles a day this leaves more than enough time between cuts for the grass blades to properly recover, stand up proud again, and continue to grow healthy.

The STIGA.GO App suggests a specific time to mow the lawn, as it understands the condition of the grass and when best to cut. The STIGA lawn expert recommends the two best times to schedule mowing to ensure the health of the grass to heal and seal between the two sessions. click HERE to find out more

Through the STIGA.GO App, the users can decide to make their STIGA autonomous robot mower mow in one of the 4 available mowing directions: PARALLEL NORTH-SOUTH During every cutting session, the robot cuts in the selected zone following the direction North-South. PARALLEL EAST-WEST During every cutting session, the robot cuts in the selected zone following the direction East-West. DIAGONAL During every cutting session, the robot cuts diagonally in the selected zone following the direction East-West. The fluidity of the movements, as well as the cutting speed, has been accurately studied to promote lawn health and depends on the navigation algorithm.

Connectivity is provided by Vodafone, our main partner for connectivity. For more information, visit connectivity packs

NO, the STIGA autonomous robot mower does not collect grass. It cuts the grass and the clippings are scattered onto the lawn which then decompose acting as a natural fertiliser, similar to a mulching mower. If you want to know more about mulching and its benefits, read HERE

The new STIGA autonomous robot mower is fully controllable via STIGA.GO App. From the first installation you can remotely control your robot through the App on your phone. Watch here to see how the autonomous robot mower works.

During the first installation, the STIGA autonomous robotic lawn mower records the position of both the charging and reference station. These two elements can be installed in the same position or two different locations, depending on the shape of your garden. Watch here the tutorial videos to understand the most suitable configuration for your autonomous robot mower.

Yes, the new STIGA autonomous robotic lawn mower can mow with ease, following a path, even through narrow spaces, you just need to be sure that the signal is stable even in those locations. During the perimeter registration, you will need to record the correct path, including those narrow spaces, considering the internet connection and the possible presence of obstacles. Click here to watch how to register the garden perimeter using the STIGA.Go App.

Help me choose

STIGA autonomous robotic lawn mowers are a new breed of robot mowers that give you maximum freedom and flexibility in your garden. And here is how they do it: 1) Virtual perimeter. Cable-free, no wire needed. Installation is done via App. 2) Flexible borders. That can be continuously adapted to the way your garden changes (or how you want to change it). 3) Predictive. It plans ahead to always know where and when to cut. Thanks to active garden mapping and predictive patented AGS technology. 4) Accurate by systematic cutting patterns. 5) Unbreakable signal, unstoppable communication. Through 4G connection. Reference station and connectivity data included. 6) Fully manageable via STIGA.GO App. Integrated with Alexa. From installation to remote control, everything happens through STIGA.GO App.

The STIGA autonomous robotic lawn mower range features 3 different models, suitable for 3 different garden sizes. There are few differences between the 3 models, recommended garden size, battery power, the number of blades underneath the deck and slopes they can manage. The A 1500 is the 'small' autonomous robot mower, suitable for gardens up to 1500 sqm. The A 3000 has a larger platform, with 6 blades instead of 4 and can handle a 50% (27°) slope, and lawns up to 3000 sqm. The A 5000 is the largest mower in the range, this is built on the same platform as the A 3000 but has a larger battery.

How to use

Yes, use the STIGA.GO App and connect your autonomous robot lawn mower with Alexa to interact with the STIGA robot lawn mower wherever you are. Through a simple voice message you will be able to start a new mowing session, be aware of the position and the status of the robotic lawn mower or solve errors or problems remotely.

No, our autonomous robot mower are equipped with free connectivity for the lifetime of your robot at no extra cost. Discover all details about connectivity at connectivity packs

You can register your product through https://www.stiga.com/uk/product-registration or STIGA.GO App. Before starting, make sure you have the following information at hand: - Proof of purchase - Photo of your product label (Serial number plate) - Product purchase date Follow the instructions that will appear during the procedure and your product will be registered successfully. If you need extra support during the Product registration, please read here. To use your STIGA autonomous robot mower with success, keep in mind that you have to download the STIGA.GO App and register your autonomous robotic lawn mower, otherwise, you won't be able to start the first installation.

registration. To complete the procedure, you need to be in the garden, have your phone fully charged, and be ready to walk around the garden.

In order to conclude correctly the first installation of your autonomous robot mower, you can follow the instructions you will find inside the Quick Start Guide and/or watch the how-to video on our YouTube channel and follow them step by step.

If you have a garden that includes different areas to take care of, you can register each of them through the STIGA.GO App. If you want to know which is the most suitable robot lawn mower for your garden, which depends a lot from the shape of your outdoors, click HERE and use ''My ideal robot''. This tool wll help you find out which is the most suitable robot lawn mower for your garden.

No, the STIGA autonomous robot lawn mower work cannot work with Wifi connection. The robot lawn mower works with a 4G connection, using the included proprietary SIM-card, with 4G or 3G. Free connectivity is already included at purchase. For more information, visit the dedicated page on this website. connectivity packs

While the STIGA autonomous robot is designed to operate autonomously, we have made sure that owners have control over their behavior and status. Our autonomous robot mower can be fully controlled via the App: through the STIGA.GO App you can select the preferred cutting pattern for your autonomous robot mower to perform, depending on the final result you are looking for and the best option to cultivate your lawn's health. Discover Here all available cutting directions

The STIGA autonomous robot mowers require a minimum of 140 minutes (A 1500 - A 3000) and up to 150 minutes (A 5000) to be fully charged and ready to start their mowing again. Find out all the benefits of owning a battery-powered autonomous robotic lawn mower, click here.

To properly clean the STIGA autonomous robot mower you can keep in mind these simple steps: - Keep the dashboard closed during the whole cleaning process; - Keep the robot in its working position (meaning horizontal, with the wheels downwards) if you are using a direct waterflow to clean it. Always keep the dashboard cover closed. - If the robot is upside down during the cleaning process (e.g. if you are cleaning the blades) just use a brush. No direct waterflows are allowed when the robot is upside-down. This position may let dust, grass or water enter inside the most delicate mechanic parts of the robot mower; - Use a delicate brush to remove the most persisten dirt; - Use a wet cloth to clean the STIGA robot mower. Watch the how to video HERE to see the whole cleaning procedure.

You do not have to uninstall the docking station of the STIGA autonomous robot mower during Winter. However, to protect it from rain, cold, humidity and snow, we advise you use a robust and water-resistant box or textile cover.

After many mowing sessions, the blades of the autonomous robot mower may be damaged or under-perform. This may compromise the cutting results of the robot mower. To ensure you achieve optimum cutting results, you should replace the robot pivoting blades every 3 months. We recommend checking them and replacing them once every mowing season.

The blade replacement of your STIGA autonomous robot mower is a simple procedure, we strongly advise the use of protective gloves and a crosshead or flathead screwdriver. Please visit you local authorised STIGA robot dealer if you would prefer them to do this. Click here to watch the How to video.

To perfectly maintain the cutting blades of the STIGA autonomous robot mower you should clean the cutting blades every week. The dirt accumulated on the blades during each mowing session may damage the cutting performance of the autonomous robot mowers.

After many mowing sessions, the screws of the autonomous robot mower may be damaged, which could compromise the cutting ability of the robot mower. To ensure the best possible performance in terms of safety and durability, you must replace the screws of the autonomous robot mower every 3 months.

If you need extra support to take care of your STIGA autonomous robotic lawn mower you can ask for help from our customer service ; otherwise, you can go to your closest STIGA dealer. Using the dealer locator, you will find the right dealer that will support you when your STIGA autonomous robot will need maintenance.

If the STIGA autonomous robot lawn mower stopped suddenly during the mowing session, you need to check your garden conditions. Check if the garden is uniform, it should't have uneven, non-connected areas. Then, control the GPS signal's regularity in the area, it should be uniform around the whole garden. If the problem persists, contact the UK Robot customer care team on 0800 669 6666

The STIGA.Go App will send you notifications every time STIGA releases an update for the firmware or the software of your STIGA autonomus robot mower. Remember to always update both of them. If you need help with the updates contact the closest dealer or contact UK Robot customer care team on 0800 669 6666

The battery icon of the STIGA autonomous robotic lawn mower has 4 different modes: - Steady blue: the battery is full (more than 40 % charged) - Steady red: the battery is discharging (between 15 and 40 % charged) - Blinking red: the battery is low (below 15 % charged) The battery icon blinks blue when the battery is charging. If some problems occur, please contact our UK Robot customer care team on 0800 669 6666.

Check the scheduled cutting sessions of your STIGA autonomous robot lawn mower. If everything looks correct then need if the rain sensor contacts have short-circuited. If you are not sure if they are damaged and problems persists, contact our UK Robot customer care team on 0800 669 6666.

The STIGA autonomous robot mower could require more than one charging cycle to be calibrated correctly. If the battery level on the dashboard is not as normal check if the robot still works according to the scheduled cutting sessions. If the robot works with reduced working cycles, contact our UK Robot customer care team on 0800 669 6666.

No, this wiil not happen. One of the advantages of using a virtual perimeter instead of a wired perimeter is that two robot lawn mowers can work side by side without interfering with each other. It is important to install the two charging bases and reference stations away from each other. We recommend a distance of at least 4 meters. Click HERE to find out all details about the first installation of the reference and docking station of your STIGA autonomous robot lawn mower.

There is no specific detergent- that is recommended to clean your autonomous robot mower. You can simply use a wet cloth and fresh water. Click HERE and watch the tutorial videos.

You can manage all activities of your STIGA autonomous robot mower through the STIGA.GO App on your smartphone If you need to stop your robot lawn mower for an emergency, you can use the emergency STOP button found on the robot's dashboard. Open the cover, push the red STOP button and the robot will immediately stop all ongoing operations and activities.

Yes, internet connection is always needed to let the autonomous robotic lawn mower to mow and navigate inside the virtual perimeter. Without internet connection, the autonomous robot lawn mower does not work.

The STIGA autonomous robotic lawn mower does not need to be connected to STIGA.GO App to mow successfully. To start the mowing session, your autonomous robotic lawn mower must have an internet connection. Without it, the robot lawn mower won't be able to start mowing. Once purchased, the robot lawn mower is already provided with a connectivity pack (meaning, a specific amount of included mowing hours). Once they are finished, you can buy a new connectivity pack inside the STIGA.GO App. Find out here all the available packs.

To schedule the recommended 2 mowing sessions per day for your STIGA autonomous robot mower, log in the STIGA.GO App and select the preferred hours in which you want your autonomous robotic lawn mower to perform its mowing sessions.

The Bluetooth button you find on the dashboard of your autonomous robotic lawn mower is dedicated to service functionalities, so you do not need to worry about it. The Bluetooth connection to your robot is managed directly by yourself through your mobile phone. Watch here to find out more about the connectivity functions of your STIGA autonomous robot lawn mower

You can control the mowing session of your STIGA autonomous robot mower through the STIGA.GO App. Thanks to the virtual and flexible border, you can move the virtual boundaries and select the no-cutting zones. Then, while registering the virtual perimeter, you can decide how far the robot mower has to be from obstacles, flowerbeds, bushes or trees. Watch the tutorial video HERE

Thanks to the dedicated function in the STIGA.GO App, you can set the garden perimeter of your STIGA autonomous lawn mower with ease. With no need for a boundary wire you are free to change the perimeter depending on your needs. Watch HERE the tutorial video for installation and perimeter setting.

Thanks to the deidcated function inside the STIGA.GO App, you can change the perimeter of your STIGA autonomous lawn mower with ease. With a simple tap on you smartphone, you can modify the working areas, depending on your needs and preferences. Watch HERE the tutorial video for installation and perimeter setting.

During the winter season, it is advisable to store your STIGA autonomous robot mower in a warm dry place either in it's original packing or a box in your house/garage. Take the time to properly clean the robotic lawn mower (click here to see the how-to video) before storing. The docking and the reference stations can be left in the garden, but we suggest covering them to protect them from rain, cold and possible snow. You can use a nylon bag, like the tractor/walk-behind cover, or a simple water-resistant box to cover them.

If some problems occur during the product registration, watch the tutorial video here and restart the procedure; otherwise, you can contact our customer center 0n 0800 669 666 to understand how to solve the problem.

Informational

Not at all. Thanks to the design and shock-absorbing material mix used to produce the STIGA autonomous robotic lawn mower – noise is contained within the shell, making it quieter than a household refrigerator, below 59 dB(A). The low noise level ensures the STIGA autonomous robot mower can cut the lawn without disturbing garden inhabitants, small animals or even people relaxing and enjoying their garden.

No, the autonomous robot lawn mower does not need any wire guidance. The installation and perimeter definition runs virtually, and this is set-up via the STIGA.GO App. This allows the installation to be quicker and easier than a standard wire-guided robot. The absence of a boundary cable as well is also better for the garden; the virtual perimeter's installation guarantees impressive results without stressing the lawn and without forcing you to dig and peg in your garden.

With the STIGA autonomous robotic lawn mower you will be able to take care of your lawn without the need for a traditional lawn mower. Depending on the shape of your garden, you can choose between the STIGA wire-guided lawn mower and the STIGA autonomous robotic lawn mower. Visualize your garden, check the robot mower's features and use ''My ideal robot'' to find the the perfect robot lawn mower that suits your needs!

With the STIGA autonomous robotic lawn mower you will be able to take care of different shaped gardens with ease - from bushes, flowerbeds, and terrains with slopes up to 45% (24°). Depending on the characteristics (presence of trees) and the shape of your garden, you may prefer the STIGA wire-guided lawn mower or the STIGA autonomous robotic lawn mower. Visualize your garden, check the robot mower's features and use ''My ideal robot'' to find the perfect robot lawn mower that suits your needs!

The STIGA autonomous robot lawn mower reaches a maximum width of 2m, allowing it to pass through small and narrow spaces in the garden with ease. Just remember to select that path during the installation of the virtual perimeter.

If the STIGA autonomous lawn mower hits something in the garden, it will immediately stop. Thanks to the shock-absorbing shell, designed to ‘float’ on its connections to the chassis any impact is absorbed by the shell, preventing damage both to the robot mower and any object it comes into contact with.

No, the STIGA autonomous robotic lawn mower does not cut randomly: this robotic lawn mower mows the lawn following systematic cutting patterns. You can choose between multiple direction cutting programs depending on your requirements and the finished look you want to achieve at the same time nurturing your lawn’s health and beauty. All cutting zones on the lawn are mown regularly and accurately, leaving no zone uncut, whilst also ensuring there is no over-mowing (cutting the same area several times) resulting in a beautiful even-cut lawn. Find out more about the technology behind it. .

Yes. The STIGA autonomous robotic lawn mower mows is completely safe for both people and animals in the garden. If the autonomous robot mower accidentally hits something in the garden, the shock-absorbing shell prevents any damage to the robot and any object it comes into contact with. Thanks to the recommended 2 mowing cycles a day (daylight hours) nocturnal life can live the garden completely safe. Find out how we take care of hedgehog's life by reading our STIGA magazine.

The STIGA autonomous robot mower can navigate without a perimeter wire thanks to the combination of GNSS-RTK signal and predictive STIGA AGS technology. AGS is an innovative and patented technology that enables the robot to predict conditions, allowing it to plan mowing sessions intelligently. The virtual perimeter is set via the STIGA.Go App and needs no wire. Watch the video HERE to discover how AGS works.

In order to activate the product warranty you need to register the purchase of your STIGA autonomous robot mower. If you have problems during the product registration process, click here for support.

Buying a STIGA robot lawn mower

Yes, STIGA’s autonomous robot is a great product. Designed and produced by STIGA these autonomous robot mowers represent the future in terms of innovation, sustainability, and lawn care. The patented, integrated ePower batteries at their heart ensure reliability and durability even after 4 years of use. The cutting device, made with 4 to 6 carbon steel blades, achieves the greatest cutting results, respecting the grass and its needs. The 100% recyclable packaging, together with low footprint impact materials, points out the attention of STIGA towards people, nature, and the whole environment.

All the STIGA products, including the autonomous robotic lawn mower, have up to 5 years warranty (T&C's Apply). To discover all the details about it, visit stiga.com

The new STIGA autonomous robot mower is designed to cover a specific area in just two cutting cycles a day check the reason behind it. Check your garden area and use the "My ideal robot" function to choose if the STIGA autonomous robot mower is the right product to care for your garden and which model is most suitable for it.

STIGA autonomous robotic lawn mowers are a unique range of robot mowers that give you maximum freedom and flexibility in your garden. And here's how they do it and why you could benefit from one in your garden: 1) Cable-free. No wire needed. Installation is done via App. 2) Fully adaptable perimeter. Continuously adaptable to the way your garden changes (or you want to change it). 3) Intelligent. It plans ahead to always know where and when to cut. Thanks to active garden mapping and predictive patented AGS technology. 4) Mowing efficiency by systematic cutting patterns. 5) Constant communication. Through 4G connection. Reference station and connectivity data included. 6) Full control via STIGA.GO App. Integrated with Alexa. From installation to remote control, everything happens through STIGA.GO App.

Yes, the STIGA autonomous robot mower is an agile climber. It can handle slopes up to 24° (A 1500 and A 3000) and 27° (A 5000). The compound rubber the wheels are made of and the perfect balance of the machine, give the autonomous robot mower all the grip it needs to mange slopes even up to 27°, yet are soft enough to minimise noise on hard surfaces.

You can purchase your new autonomous robot mower from a local authorised STIGA robot dealer direct from our website. To find your nearest dealer: https://www.stiga.com/uk/find-a-dealer If you want to discover more about the features of a STIGA autonomous robot lawn mower, read https://www.stiga.com/uk/robot-grass-cutter-buying-guide

The perimeter of the mowing area will be managed virtually, therefore the user can decide how far or how close the robot mower should mow along edges. For trimming neat edges of flowerbeds we would recommend using a STIGA grass trimmer as well but this is not a necessity.

The STIGA autonomous robot mower can manage different types and different lengths of grass. In general, the grass should not be wet or too thick, because it may compromise the quality of results (and therefore lawn health). If the grass on your lawn is too tall or thick, we advise that you shorten it with a brushcutter or traditional lawn mower, before installing or letting the autonomous robot mower start.

The duration of the cutting session of an autonomous robotic lawn mower will depend on the size of your garden. The cutting session of the new STIGA robotic lawn mowers takes approximately from 150 min (A 1500 and A 3000) to 270 minutes (A 5000). This also allows, the robot mower to easily manage wider areas in few sessions a day, giving you more time to enjoy your garden and avoid cutting during the day when it is not recommended.

The new STIGA autonomous robot mower is built with both durable and robust materials. The outer shell is constructed from polypropylene, that has an ability to flex and absorb shock on impact with obstacles. It is also highly scratch-resistant. Blades are made of steel, with a particular carbon content, which are tough but at the same time flexibile and resistant to impact with stones or other obstacles on the lawn.

In general, mowing should be avoided when grass is wet or the weather is humid. It is not recommended to cut the grass after rain or in the early morning, as it might cause damage to the lawn. When scheduling cutting sessions with your STIGA autonomous robot mower, you will receive suggestions directly from the STIGA.GO App on the best times of day for your robot to mow.

NO, the STIGA autonomous robot mower is not always connected to your phone. The autonomous robotic lawn mower works thanks to an internet connection, given by its SIM CARD. An Internet connection is needed for the first installation (perimeter registration, features set up etc..) and in case you want to check the robot status remotely. Watch HERE to discover how to install correctly your new STIGA autonomous robot mower.

Troubleshooting - APP status and settings

1. Ensure the yellow security key is inserted.

2. The battery may be too low. Place the robot in the charging station and try switching it on while it’s docked.

This occurs when the robot is lifted or the lift sensors are blocked.

Turn off the robot safely (see Instruction Manual).

If lifted, place it back on the ground and reset the error by double-tapping the ON/OFF button or restarting the robot.

If the sensors are blocked, remove the floating cover and clean the lift and bump mechanisms. Replace the cover and restart.

This is triggered when the cover is misaligned or bump sensors are obstructed.

Switch off the robot safely.

Reposition the cover correctly.

Remove and clean the bump and lift mechanisms, then replace the cover.

You will get a tilt error because the maximum slope of the working area has been exceeded or if the robot is rolled-overed reset the error with a double tap of the ON/OFF button or by restarting the robot. (See Instruction Manual) Return it to a permissible working condition.If the error persists, exclude the garden portion from the work area.

The rollover error can also occur if the robot is overturned. In this case simply reposition it in working position and contact a service centre in case the error persists.

The lid is open. Please close the cover and contact a service centre if the robot status doesn't change.

You will see this error message whenever the wheel is blocked, eg by debris, tapes, ropes, branches etc, damaged or the electric motor has failed. Switch off the robot in a safe condition (See instruction manual) and unlock the wheel or contact an autoriozed STIGA Service center to replace the damaged wheel or motor.

An error occurred during charging. Please restart your robot and try again. (See instruction manual)

You are either using a nonoriginal or non-compatible power supply unit or the power supply unit is faulty. Please replace the power supply with an original and compatible one (See instruction manual).

Charging contacts are dirty or oxidised. Please clean the charging contacts on the robot as well as on the charging station (See instruction manual) . If the problem persists, contact an authorised robot dealer.

Check if the charging contacts are dirty or oxidised. If dirty, clean them on both, the robot and charging station (See instruction manual) . If the charging contacts are damaged or the problem persists after cleaning, contact an authorised robot dealership. Another cause for the error message could also be an unlevelled terrain under the charging base. Please restore correct positioning of the charging base (See instruction manual).

This indicates a general error. Consult the app to find out the type of error, you can reset the error by quickly pressing the ON/OFF button twice, if the error is not reset you need to restart the robot mower. If the problem persists contact an authorised robot dealer

This is due to the charging station being in a location wihere there is poor GPS reception. Please activate the "Long exit function" and if the problem persists move the charging station. Note: Is the reference station located within the charging station it will be necessary to map the area again.

Please double check that the reference station has been installed correctly and is connected to a power source. If needed move the reference station to a correct position (See instruction manual). If you have recently restarted the reference station, note that it needs about 15 min after a restart to start up correctly and begin to communicate with the robot. Poor mobile phone reception can be another reason for this status. Please perform a restart of the reference station. If the problem persists, the area where reference station is located has insufficient cellular coverage.

The robot is trying to acquire a GPS signal. Wait, or move to an open-sky area.

Check for:
1. Mud or wet grass build up
2. Locked front wheels.
3. Slopes or uneven ground.
4. if the ground is wet or flooded.

Clean, adjust cutting height, or replace blades if needed.

Normal status. The robot is calculating its mowing path before starting.

The battery is not compatible with the model. Please contact an authorised dealer to replace the battery with an official STIGA spare part.

This could be one of the following:
1. The blade is locked: debris or an object is blocking the blades or the cutting disc. Check and clear
2. The cutting height is too low : Increase the cutting height (See instruction manual). If the problem persists, carry out a preliminary cut of the area with a normal lawnmower.
3. The robot and/or blades are dirty or clogged with mud or grass residues: Switch off the robot mower in a safe condition (See instruction manual). And clean the cutting device.
4. The blades are no longer sharp: Replace blades with original spare parts (See instruction manual).
5. The blades or cutting disc are broken: Replace the blades or cutting disc with original spare parts (See instruction manual).
6. Some blades are missing in the cutting disc, or more than one blade is fixed in the same waist of the cutting plate: Check the blades and replace them with original spare parts if necessary (See instruction manual).

The robot is either not ready to cut, in this case use the app to check error messages, or the battery is flat. If the battery is below 40%, the robot cannot be sent out to mow. Wait for the battery to charge.

Through the STIGA.GO App perfrom a calibration of the Charging station.

Troubleshooting - robot working

Possible reasons:

1. Damaged blades/disc
2.Debris blocking the device
3. Startup near unexpected obstacles,
4. High grass or failing motor.

Turn off robot, clean, and inspect for damage. Contact support if needed.

The working hours may be misconfigured, or the internal clock may be out of sync. Restart the robot to resynchronise.

Check for:

1. Insufficient working hours,
2. Clogged blades or cutting device,
3. Oversized area for the robot’s capacity,
4. Aging or undercharged batteries.

Adjust working hours, clean the device, or replace parts as needed. Always refer to the instruction manual.

Check if any of the following situation occured:

1.Connection link between zones are missing: check via the app that all connections between the zones are present, if needed carry out a garden sync.
2. Zones are deactivated: check via the app if zones are deactivated and reactivate them. Perform a garden sync if needed.
3. There are obstacles above the connections between zones: check via the app if there are obstacles above the links and remove them. If needed, carry out a garden sync.
4. There are bottlenecks or loops in the perimeter: check via the app if there are bottlenecks or loops in the perimeter. If needed, proceed with perimeter modification.

Likely causes:

1. Missing zone links or sync errors,
2. Deactivated zones in the app,
3. Obstacles blocking transitions between zones,
4. Perimeter layout issues (loops, bottlenecks).

Check via the app, remove obstacles, or remap zones if needed.

Check if any of the following situations occured:
1. The grass is too long: increase the cutting height (See instruction manual). If problem persists, a preliminary cut of the area must be made with a normal lawnmower.
2. The cut-off frequency is too low: extend working hours (See instruction manual).
3. The robot and/or wheels are dirty or clogged with mud or grass residues: switch off the robot in a safe condition (See instruction manual), remove the floating cover and proceed to clean the robot mower.

Check via the app if there are any errors in the status of the robot, obstacles in the way or if the zones are deactivated. Reset the error messages with a quick double tap on the ON/OFF button or by performing a robot restart. Perform a garden sync after removing any obstacles or to reactivate any deactivated zones. You should also varify that your charging station is not placed in a location with poor GPS reception. Otherwise you will need to activate the Long Output function, if the problem persists move the charging station. Note: Is your reference station located within the charging station it will be necessary to map the area again.

Possible reasons:
1. The GPS signal is weak: wait for the robot to acquire the GPS signal again.
2. Poor mobile phone reception: the robot disconnected from the cellular network once reconnected will resume cutting.
3. There are too many obstacles, such as trees with tall, dense foliage, walls as well as glass or metal facades may interfere with GPS signal.
4. The robot is planning the cutting path: once it has finished, it will start cutting the garden again.

The robot finishes the current cutting pattern before applying new direction settings. To force immediate change, perform a manual start in the updated zone.

The robot wheels are dirty or clogged. Switch off the robot in a safe condition (See instruction manual). Remove the cover and clean the robot and cutting device. Check that the front wheels are able to turn freely in all directions. If they are blocked, contact an authorised robot dealer for replacement. Also check that the ground is levelled by removing any potholes.

Please perform the following checks:
1. Is the programmed cut active? Check via the app or via the keypad that scheduling is activated correctly.
2. Are the working hours set correctly? Check the scheduling times via the app. Set it up again, if necessary.
3. Is the rain delay active? If rain delay is on, the robot will remain in the base for the selected time. For an immediate cut, the rain delay must be deactivated.
4. Has the flap been opened? Each time the flap has been opened, the desired cutting mode must be confirmed again.

This is nothing to worry about, if there was a problem with the blade this would be reported in the app with an error message. This behaviour can occur when the robot mower is returning to the charging station, when the robot is moving from one zone to another and in some cases when it is making internal moves within the zone.

Check:

1. Blade height setting (via app),
2. Cutting disc/blades for wear or breakage,
3. Terrain or grass height.

Perform calibration or use a traditional mower for tall grass.

Check the following:
1. Grass may be too high: Increase the cutting height (See instruction manual). If the problem persists, carry out a preliminary cut of the area with a traditional lawnmower.
2. The robot and/or blades are dirty or clogged with mud or grass residues: Switch off the robot mower in a safe condition (See instruction manual). And clean the cutting device.
3. The blades are no longer sharp: Replace blades with original spare parts (See instruction manual).
4. The blades or cutting disc are broken: Replace the blades or cutting disc with original spare parts (See instruction manual).
5. Some blades are missing in the cutting disc, or more than one blade is fixed in the same waist of the cutting plate: Check the blades and replace them with original spare parts if necessary (See instruction manual).

Remove any dirt from the charging contacts and calibrate the charging station.

STIGA robot lawn mowers Frequently Asked Questions

STIGA robot lawn mowers
Frequently Asked Questions