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Terms & Conditions of Sale
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER.
BY PLACING AN ORDER WITH US YOU CONFIRM THAT YOU HAVE READ AND AGREE TO THESE TERMS.
The Stiga website accessible at www.stiga.com/uk (the "Website") is operated by Stiga Ltd (“We”, "us" or "our") the distributor of Stiga branded products in the UK. We are registered in England and Wales under company number 01074935 and our registered office address is at Unit 8 Bluewater Estate, Bell Close, Plympton, Plymouth, Devon PL7 4JH.
Our VAT number is GB 760 50 78 34.
You must be aged 18 and over to order a product from this Website and by ordering a product from us you confirm that you are over 18 years of age.
You acknowledge that your purchase of any product(s) through the Website will be subject to these terms and conditions. Please read these terms and conditions carefully before ordering any products from the Website. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. We recommend that you print a copy of these terms and conditions for future reference.
We may change these terms and conditions and will post the modified version on this page. When you order a product from the Website, the terms and conditions in force at the time of your order will apply to the contract between you and us.
2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order on our Website, you will receive an automated e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an e-mail that confirms the delivery of the product (the "Shipment of Order Email"). The contract between us (the "Contract") will be formed when we send you the Shipment of Order Email.
The Contract will relate only to those products whose dispatch we have confirmed in the Shipment of Order Email. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment of Order Email.
It is understood that we provide Products and Services only in quantities that correspond to the average domestic need of a private consumer. Our Company therefore reserves the right to further limit the purchase options of its customers in relation to the quantities of the Products ordered and the relative total amounts, if it considers that they are not intended to meet the needs of a private consumer. We reserve the right, at our sole discretion, to reject any orders received by notifying you in writing without incurring any further liability.
3. PURCHASE OF PRODUCTS
We accept Your orders also if You are not resident in England, Scotland and Wales, but orders will be accepted for delivery to UK mainland addresses only. We do not deliver outside of England, Scotland and Wales. Please, see the “delivery” paragraph.
The price you pay is the price displayed on the Website at the time we receive your order. However, if there is a pricing error, which was obvious and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect price. All prices shown are inclusive of VAT (at the applicable current rate chargeable in the UK for the time being). If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, (unless you have already paid for the products in full before the change in VAT takes effect).
Prices are liable to change from time to time, but changes will not affect orders in respect of which we have already sent you a Shipment of Order Email.
Payment for all products shall be by credit card, debit card or via PayPal. If paying by card the following cards are accepted, Visa Electron, Solo, Maestro, Switch, Mastercard and you will be required to provide your debit or credit card details at the time you place an order with us. Payment for all products and applicable delivery charges is taken when the order is placed. We reserve the right, at our sole discretion, to make external checks including via third parties, in order to verify your age and identity.
The delivery charge on products over 30kgs or Battery products with a battery exceeding 100Wh is £7.99.
The delivery charge for other items is £5.99.
There may be additional charges for some parts of Scotland, Scottish Islands and the Isle of Man. Unfortunately, we do not currently deliver to any part of Northern Ireland.
Please note that the charge is a basket charge and the highest delivery charge will always apply in a multiple purchase scenario.
Delivery of an order shall be complete when we (or our third-party sub-contractors or distributors) deliver the product to the address you gave us and the product will be your responsibility from that time. Title to products purchased will pass to you on delivery, provided we have received payment in full for the products.
White Glove/Reserve & Collect
Please refer to our "Delivery Options" page for an explanation of our specific delivery services and any associated costs (where applicable).
All ride on and petrol-powered products available for the White Glove delivery option will be delivered fully assembled and ready for use by your Stiga authorised dealer. All Reserve & Collect products will be fully assembled and ready for use and available to collect from your local Stiga authorised dealer.
Delivery will be made within 28 working days of the date we send you the Shipment of Order Email and in most cases within 7 working days. A working day will be any day other than a Saturday, Sunday or bank holiday in the UK.
Contact details of your Stiga authorised dealer will be supplied in our Shipment of Order Email. Our Stiga authorised dealer will contact you to arrange a mutually convenient delivery or collection date.
Named Day Delivery
All named day delivery petrol lawnmowers will be pre-delivery inspected before dispatch. Some home assembly may be required on delivery. We will use reasonable endeavours to ensure that orders received by 2.00 pm on the day of purchase (excluding weekends and bank holidays) will be dispatched for delivery on the next working day if selected. Details of your local Stiga authorised dealer will be issued with your delivery.
All Mains electric products, petrol polypropylene chassis mowers, cordless lawnmowers under 100Wh and accessories will be delivered by a third-party courier and some home assembly will be required.
We will use reasonable endeavours to ensure that orders received by 2.00 pm on the day of purchase (excluding weekends and bank holidays) will be dispatched for delivery on the next working day.
Hazardous Goods Delivery
Products that have been classified as ‘Hazardous Goods’ as per ADR regulations are subject to additional delivery controls. We will use reasonable endeavours to ensure that such orders received by 3.00 pm on the day of purchase (excluding weekends and bank holidays) will be dispatched for delivery within 72 hours.
Delivery will be between 9 am and 6 pm – unfortunately, no time specifications can be provided.
Delivery to some UK postcodes may incur a delivery charge and this is confirmed during the order process when you input your postcode. Alternatively, please call 0800 669 6326 for a quote. We cannot offer a next day delivery on these postcodes.
4. CANCELLATIONS AND RETURNS
You can cancel your order at any time before delivery. If you wish to do so, please contact us by phone on 0800 669 6326 or by email to firstname.lastname@example.org.
14 Days Cooling Off Period
You have a legal right to cancel your order (being a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014) within 14 days of delivery of the product to you. You then have 14 days from this date to return the product to us.
To cancel a Contract, you need to let us know that you have decided to cancel. You can email us at email@example.com, contact our customer services team by telephone on 0800 669 6326 or by post to the address set out below. If you are emailing or writing to us, please include details of your order to help us identify it. If you notify us of your decision to cancel your order by email or by post, then your cancellation will be effective from the date you send the email or post the letter.
If you cancel this contract, we will reimburse all payments received from yourself, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery option other than the least expensive offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by yourself.
We will issue the reimbursement without undue delay, and no later than:
(a)14 days after the day we receive from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed regarding your decision to cancel this contract.
We will issue the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will also inspect the item to confirm it is in unused, original condition. You shall send back the goods or hand them over to us, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature and characteristics of the goods.
On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of the cancellation at your cost. You must return goods with all components and also any promotional items received (including free gifts) or discounted additional products. You can return certain goods by post from your local Post Office and larger products by our carrier pick up service.
We may charge a fee for the courier pick up service; the cost will depend on the good(s) returned. Collection charges are £17.50 for a walk behind lawnmower, or handheld products, £100 for a ride on lawnmower and £5.99 for a spare part. These charges are per item delivered. You may also arrange transport to our warehouse at the address below. Before sending any item, it is essential to gain a returns number from us.
Faulty or Defective Products
A product received is classed as faulty if it is not;
i) Of satisfactory quality (within the meaning of the Consumer Rights Act 2015).
ii) Fit for the purpose described by us on the Website or as set out in any relevant brochure.
iii) As described - conform materially to the specification as set out on the Website or in the applicable user manual.
You may reject an order from us for a full refund or replacement within 30 days of delivery of your goods if the item does not meet the standards above.
Your sole remedy following the return of a defective product outside of 30 days to us shall be its repair, replacement or a refund, which shall be decided at our sole discretion.
All returned products are inspected before any refund is issued. We reserve the right to refuse a refund and to recover our costs in the event that i) you have made further use of the product after giving notice that you intend to cancel the order and return the product to us, ii) the defect in the product has arisen because you have failed to follow any instructions set out in any relevant user manual or on our Website as to storage, use and maintenance of the product, iii) the product has been altered or repaired other than by a Stiga authorised dealer or iv) the defect has arisen as a result of fair wear and tear, wilful damage, negligence or abnormal storage or working conditions.
The cost of the return delivery will be deducted from any refund issued in this circumstance.
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/
5. PAYMENT AND PAYMENT SECURITY
Purchases made on the website can be paid through: Credit Card, Debit Card (Visa, Mastercard, Maestro) or PayPal. Purchases are made with maximum security: using advanced technological systems designed specifically for electronic commerce; protecting Your personal data with encryption systems; protecting Your credit and debit card information from unauthorized access by third parties.
Upon the payment, we will receive an e-mail containing a summary of your order and the corresponding order number to check it at any time.
We work in partnership with Adyen to ensure all information you give us during the order process is encrypted before transmission via our Website.
Visit Adyen.com for more information. Please, note that separate terms may apply to your use of their service. Please, read these carefully before ordering.
All Stiga products carry our manufacturer’s warranty, the period of which will be dependent on the specific product, which will be identified in the product’s user manual. The warranty period starts from the date of delivery and is conditional on the product being serviced at the recommended intervals by a Stiga authorised dealer. The warranty covers faults which may occur due to faulty components or workmanship but excludes consumable items, fair wear and tear or defects caused by misuse. This warranty is in addition to and does not affect your legal rights in relation to products that are faulty or not as described.
In the event the product proves to be faulty we shall during the warranty period, at our sole discretion, offer to either repair or replace the product. You shall have no further remedy for a faulty product.
Certain components are covered by their own manufacturer’s warranties. A copy of our full warranty terms and conditions can be obtained on request to the Warranty Department at the address shown below.
We will use the information You provide solely for the purposes of processing Your order or enquiry, and if you will accept for the purpose of marketing advice.
Details required as part of the payment process for security and validation checks will be passed to Adyen or Paypal.
Your name, address and telephone number will be passed to Your local Stiga authorised dealer (or, where relevant, our third party sub-contractors or distributors) solely for the purposes of delivery of Your order and any warranty or after-sales services.
Please, see our GDPR Information Notice at www.stigacom/uk/privacy-policy which sets out the terms on which we process any personal data we collect from You, or that You provide us. By using our Website, You consent to such processing and You warrant that all data provided by You is accurate.
8. INTELLECTUAL PROPERTY
We retain all rights to images, trademarks, copyright and materials contained in this Website. We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it and any user guides or other materials supplied to you in respect of an order. These works are protected by copyright, intellectual property rights and other relevant laws. All such rights are reserved. You are permitted to use material from this Website for your own personal non- commercial use only, any other use is strictly prohibited.
Whilst we have made every effort to ensure that the content of this Website is correct and up to date, we do not guarantee the content will be free of errors. The images of the products on the Website are for illustrative purposes only and the colour of certain products may vary from those illustrated.
10. OUR LIABILITY TO YOU
Nothing in these terms limits or excludes our liability for:
a) Death or personal injury caused by our negligence;
b) Fraud or fraudulent misrepresentation;
c) Any breach of the terms implied by section 123 of the Sale of Goods Act 1979 (these relate to the title and quiet possession);
d) Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (these relate to the description of the product, its quality, fitness for purpose and samples);
e) Defective products under the Consumer Protection Act 1987 Subject to the above, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the contract for any loss of profit, loss of business, business interruption, loss of business opportunity or any indirect or consequential loss.
Subject to those liabilities set out at a) – e) above, our total liability to you in respect of all losses arising under or in connection with the contract whether in contract, tort (including negligence), breach of statutory duty, shall in no circumstances exceed the purchase price of the product to which the claim relates.
Nothing in this paragraph is intended to exclude or limit your legal rights as a consumer.
11. CONTACT DETAILS
Unit 8, Bluewater Estate
To contact us telephone 0800 669 6326 between 9.00am and 5.00pm weekdays, or email firstname.lastname@example.org.
12. FORCE MAJEURE
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events, circumstances or causes outside of our control.
If an event outside our control takes place that affects the performance of our obligations under this Contract i) we will contact you as soon as reasonably possible to notify you and ii) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects the delivery of the products to you, we will arrange a new delivery date with you after the event outside our control is over.
You may cancel a Contract affected by an event outside our control which has continued for more than 30 days. To cancel a Contract in these circumstances, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.
13. GENERAL LEGAL TERMS
This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If you wish to contact us, you can contact us by telephoning our customer services team on 0800 669 6326, by emailing us at email@example.com, or in writing to the address set out above.
If we have to contact you or give you notice in writing, we will do so by email or pre- paid post to the address you provide to us in your order.