Terms & Conditions of Sale

Petrol lawnmowers delivered direct from STIGA will include:

• Pre-delivery Inspection;
• Oil;
• Full back up of local service dealer;
• Full manufacturer's warranty;
• Fully trackable delivery.

 

Mains Electric Products, Cordless Products under 100Wh or Accessories are home assembly items. These items will include:

• Full back up of local service dealer;
• Full manufacturer's warranty;
• Fully Trackable delivery by DPD with an hour predicted delivery window.

 

All orders received before 2.00pm Monday-Friday will be despatched for next working day delivery.  We will endeavour to deliver your order on the next working day, however, please allow up to three working days as this service is not guaranteed. Exclusions apply dependent on weight. Please see  Terms and Conditions of Sale.

 

NOTE: 

battery products over 100 Wh delivered direct from STIGA are NOT available for next day delivery due to these products being handled as ‘Hazardous Goods’ by our carriers and can take up to 72 hours for delivery. These items will include:

• Full back up of local service dealer;
• Full manufacturer's warranty.

Spare Parts

Spare Part offers received before 2.00pm Monday-Friday will be despatched the next working day.  We will endeavour to deliver your order within 24 hours, however, please allow up to three working days as this service is not guaranteed.  The cost for this service is £5.99, for selected locations, additional charges apply for some parts of Scotland*, Scottish Islands* Isles of Scilly, Isle of Wight and the Isle of Man* (*postcodes that incur additional charges are listed at the bottom of this document). Unfortunately, we do not currently deliver to Northern Ireland.

Scottish Highlands & Isle of Man

We offer a 3-5 working day delivery service to the Scottish Highlands & Isle of Man for an additional cost; this can vary depending on the item, please check the rate on your shopping basket.

All orders received before 2.00 pm Monday-Friday will be dispatched the same working day. Some restrictions do apply, please see Terms and Conditions of Sale.

 

Scottish Islands

We offer a 3-5 working day delivery service to the Scottish Islands for an additional cost; this can vary depending on the item so please check the rate on your shopping basket.

All orders received before 2.00pm Monday-Friday will be despatched the same working day. Some restrictions do apply, please see Terms and Conditions of Sale.

 

Free Delivery Promotions

We may choose to promote FREE delivery of specific products to selected locations using a unique code advertised on our website and through print media. Free delivery will NOT apply to Northern Ireland some parts of Scotland*, Scottish Islands* Isles of Scilly, Isle of Wight and the Isle of Man* (*postcodes that are excluded from this FREE delivery offer and incur additional charges are listed below).

 

*Postcodes
Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands: HS1-9, IV40-51, IV55-56, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Isles of Scilly: TR21-25
Isle of Wight: PO30-41
Isle of Mann: IM

Hazardous Goods Delivery

Products that have been classified as ‘Hazardous Goods’ as per ADR regulations are subject to additional delivery controls.  We will use reasonable endeavours to ensure that such orders received by 3.00 pm on the day of purchase (excluding weekends and bank holidays) will be dispatched for delivery within 72 hours.

Delivery will be between 9 am and 6 pm – unfortunately, no time specifications can be provided.

Delivery to some UK postcodes may incur a delivery charge and this is confirmed during the order process when you input your postcode. Alternatively, please call 0800 669 6326 for a quote. We cannot offer a next day delivery on these postcodes.

 

4. CANCELLATIONS AND RETURNS

Before Delivery

You can cancel your order at any time before delivery. If you wish to do so, please contact us by phone on 0800 669 6326 or by email to customerservices@stigalawnmowers.co.uk.

14 Days Cooling Off Period

You have a legal right to cancel your order (being a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014) within 14 days of delivery of the product to you. You then have 14 days from this date to return the product to us.

To cancel a Contract, you need to let us know that you have decided to cancel. You can email us at customerservices@stigalawnmowers.co.uk, contact our customer services team by telephone on 0800 669 6326 or by post to the address set out below. If you are emailing or writing to us, please include details of your order to help us identify it. If you notify us of your decision to cancel your order by email or by post, then your cancellation will be effective from the date you send the email or post the letter.

If you cancel this contract, we will reimburse all payments received from yourself, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery option other than the least expensive offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by yourself.

We will issue the reimbursement without undue delay, and no later than:

(a)14 days after the day we receive from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed regarding your decision to cancel this contract.

We will issue the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will also inspect the item to confirm it is in unused, original condition. You shall send back the goods or hand them over to us, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature and characteristics of the goods.

On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of the cancellation at your cost. You must return goods with all components and also any promotional items received (including free gifts) or discounted additional products. You can return certain goods by post from your local Post Office and larger products by our carrier pick up service.

We may charge a fee for the courier pick up service; the cost will depend on the good(s) returned. Collection charges are £17.50 for a walk behind lawnmower, or handheld products,  £100 for a ride on lawnmower and £5.99 for a spare part. These charges are per item delivered. You may also arrange transport to our warehouse at the address below. Before sending any item, it is essential to gain a returns number from us.

Faulty or Defective Products

A product received is classed as faulty if it is not;

i) Of satisfactory quality (within the meaning of the Consumer Rights Act 2015).

ii) Fit for the purpose described by us on the Website or as set out in any relevant brochure.

iii) As described - conform materially to the specification as set out on the Website or in the applicable user manual.

You may reject an order from us for a full refund or replacement within 30 days of delivery of your goods if the item does not meet the standards above.

Returned Products

Your sole remedy following the return of a defective product outside of 30 days to us shall be its repair, replacement or a refund, which shall be decided at our sole discretion.

All returned products are inspected before any refund is issued. We reserve the right to refuse a refund and to recover our costs in the event that i) you have made further use of the product after giving notice that you intend to cancel the order and return the product to us, ii) the defect in the product has arisen because you have failed to follow any instructions set out in any relevant user manual or on our Website as to storage, use and maintenance of the product, iii) the product has been altered or repaired other than by a Stiga authorised dealer or iv) the defect has arisen as a result of fair wear and tear, wilful damage, negligence or abnormal storage or working conditions.

The cost of the return delivery will be deducted from any refund issued in this circumstance.

 

5. PAYMENT AND PAYMENT SECURITY

Purchases made on the website can be paid through: Credit Card, Debit Card (Visa, Mastercard, Maestro) or PayPal. Purchases are made with maximum security: using advanced technological systems designed specifically for electronic commerce; protecting Your personal data with encryption systems; protecting Your credit and debit card information from unauthorized access by third parties.

Upon the payment, we will receive an e-mail containing a summary of your order and the corresponding order number to check it at any time.

We work in partnership with Adyen to ensure all information you give us during the order process is encrypted before transmission via our Website.

Visit Adyen.com for more information. Please, note that separate terms may apply to your use of their service. Please, read these carefully before ordering.

 

6. WARRANTY

All Stiga products carry our manufacturer’s warranty, the period of which will be dependent on the specific product, which will be identified in the product’s user manual. The warranty period starts from the date of delivery and is conditional on the product being serviced at the recommended intervals by a Stiga authorised dealer. The warranty covers faults which may occur due to faulty components or workmanship but excludes consumable items, fair wear and tear or defects caused by misuse. This warranty is in addition to and does not affect your legal rights in relation to products that are faulty or not as described.

In the event the product proves to be faulty we shall during the warranty period, at our sole discretion, offer to either repair or replace the product. You shall have no further remedy for a faulty product.

Certain components are covered by their own manufacturer’s warranties. A copy of our full warranty terms and conditions can be obtained on request to the Warranty Department at the address shown below.

 

7. PRIVACY

We will use the information You provide solely for the purposes of processing Your order or enquiry, and if you will accept for the purpose of marketing advice.

Details required as part of the payment process for security and validation checks will be passed to Adyen or Paypal.

Your name, address and telephone number will be passed to Your local Stiga authorised dealer (or, where relevant, our third party sub-contractors or distributors) solely for the purposes of delivery of Your order and any warranty or after-sales services.

Please, see our GDPR Information Notice at www.stigacom/uk/privacy-policy which sets out the terms on which we process any personal data we collect from You, or that You provide us. By using our Website, You consent to such processing and You warrant that all data provided by You is accurate.

 

8. INTELLECTUAL PROPERTY

We retain all rights to images, trademarks, copyright and materials contained in this Website. We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it and any user guides or other materials supplied to you in respect of an order. These works are protected by copyright, intellectual property rights and other relevant laws. All such rights are reserved. You are permitted to use material from this Website for your own personal non- commercial use only, any other use is strictly prohibited.

 

9. DISCLAIMER

Whilst we have made every effort to ensure that the content of this Website is correct and up to date, we do not guarantee the content will be free of errors. The images of the products on the Website are for illustrative purposes only and the colour of certain products may vary from those illustrated.

 

10. OUR LIABILITY TO YOU

Nothing in these terms limits or excludes our liability for:

a) Death or personal injury caused by our negligence;

b) Fraud or fraudulent misrepresentation;

c) Any breach of the terms implied by section 123 of the Sale of Goods Act 1979 (these relate to the title and quiet possession);

d) Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (these relate to the description of the product, its quality, fitness for purpose and samples);

e) Defective products under the Consumer Protection Act 1987 Subject to the above, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the contract for any loss of profit, loss of business, business interruption, loss of business opportunity or any indirect or consequential loss.

Subject to those liabilities set out at a) – e) above, our total liability to you in respect of all losses arising under or in connection with the contract whether in contract, tort (including negligence), breach of statutory duty, shall in no circumstances exceed the purchase price of the product to which the claim relates.

Nothing in this paragraph is intended to exclude or limit your legal rights as a consumer.

 

11. CONTACT DETAILS

Stiga Limited

Unit 8, Bluewater Estate

Bell Close

Plympton

Plymouth

PL7 4JH

UK

To contact us telephone 0800 669 6326 between 9.00am and 5.00pm weekdays, or email  customerservices@stigalawnmowers.co.uk.

 

12. FORCE MAJEURE

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events, circumstances or causes outside of our control.

If an event outside our control takes place that affects the performance of our obligations under this Contract i) we will contact you as soon as reasonably possible to notify you and ii) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects the delivery of the products to you, we will arrange a new delivery date with you after the event outside our control is over.

You may cancel a Contract affected by an event outside our control which has continued for more than 30 days. To cancel a Contract in these circumstances, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.

 

13. GENERAL LEGAL TERMS

Governing Law

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Waiver

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Severability

Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Notices

If you wish to contact us, you can contact us by telephoning our customer services team on 0800 669 6326, by emailing us at customerservices@stigalawnmowers.co.uk, or in writing to the address set out above.

If we have to contact you or give you notice in writing, we will do so by email or pre- paid post to the address you provide to us in your order.